Edify

Product Operations

• Support product team to implement systems enabling consistent, efficient project delivery at scale
• Operationalize new product features and capabilities through standardized templates and best practices
• Build scalable workflows that create alignment between product, operations, and internal stakeholders
• Establish comprehensive data collection across touchpoints and create dashboards for reporting and analytics
• Track feature adoption, implementation success, workflow pain points, quality metrics, timeline adherence, and client satisfaction
• Partner with internal teams to establish feedback loops, communication channels, and stakeholder check-ins
• Support team onboarding, knowledge transfer, and training to maximize tool effectiveness across diverse projects
• Create visibility systems for product development timelines, feature delivery milestones, and monitoring systems to surface risks proactively
• Audit current project delivery processes and implement quick wins in the first 30 days
• Deliver measurable improvements in project delivery efficiency, scalable infrastructure, reduced operational overhead, and improved client satisfaction within the first year

Product Operations Manager

Full-stack Engineer

• Leverage innovative thinking, problem-solving capabilities, and engineering expertise to address critical AI challenges for clients
• Configure and present tailored product demonstrations to highlight platform features for potential clients
• Advise customers on LLM evaluation best practices and provide strategic AI guidance
• Write code, construct specialized evaluation datasets, build custom web applications, and produce technical documentation to train customers on platform usage
• Author technical blog content and promote the product and organization through social platforms and industry gatherings
• Partner with interdisciplinary teams across delivery, product, engineering, and ML to influence product roadmap and achieve important business objectives
• Ground floor opportunity at a venture-backed startup.
• International and dynamic work environment with flat hierarchies and space for ownership.
• Challenging and diverse projects for continuous growth.
• Competitive salary and equity package.
• Annual stipend to support home office needs.
• Medical insurance reimbursement.
• We’re a remote-first company with an engineering team spread across the US, Africa and Latin America with a greater team that extends to Asia too. To make this work, we have core collaboration hours set from 8am to 1pm PST during which we have our stand-ups, planning meetings or retros.

Product Operations Manager

Forward Deployed Software Engineer