Edenred

General

• Perform technical analysis of service orders, ensuring that the work performed meets maintenance requirements
• Prepare quotations and negotiate with service providers, seeking the best alternatives to reduce costs
• Monitor the progress of services and coordinate with providers

Technical Assistant – Light and Heavy Vehicle Mechanics

Manager

• Manage a portfolio of clients, monitor their needs, and propose appropriate solutions;
• Conduct on-site meetings at client locations to strengthen relationships, present period results, and interact with key contacts and decision-makers;
• Identify business opportunities and develop strategies to expand the client base;
• Serve as the interface between the client and internal company departments to ensure delivery of services and products;
• Monitor satisfaction and performance indicators, continuously seeking improvements in service;
• Conduct commercial negotiations and oversee contract management;
• Develop and implement action plans to strengthen relationships and increase customer loyalty.

Relationship Manager II

Account Manager

• Gestire e sviluppare un portafoglio di clienti B2B appartenenti a differenti segmenti di mercato
• Costruire relazioni di fiducia con i principali stakeholder e decision maker, garantendo un elevato livello di soddisfazione e fidelizzazione
• Individuare opportunità di upselling e cross-selling, promuovendo l'adozione di nuove soluzioni e servizi del portafoglio Edenred Mobility
• Analizzare i bisogni dei clienti, anticiparne le esigenze e proporre soluzioni ad alto valore aggiunto con un approccio consulenziale
• Definire e implementare piani di sviluppo commerciale sui clienti assegnati
• Monitorare i principali KPI di utilizzo, retention e crescita del portafoglio, individuando azioni di miglioramento
• Gestire il processo di rinnovo contrattuale e negoziazione delle condizioni commerciali
• Collaborare con i team Customer Excellence e Marketing, per garantire un'esperienza cliente eccellente
• Aggiornare costantemente il CRM, monitorando pipeline, opportunità commerciali e forecast

Technical Assistant – Light and Heavy Vehicle Mechanics

Relationship Manager II

National Account Manager