Edenred

Project Manager

• Management of strategic client projects (50%): Lead implementations including scoping, configuration, testing and deployment, acting as the primary client contact and ensuring quality and customer satisfaction.
• Solution specialist (35%): Ensure the proper functioning of external integrations connected to the solution (notably APIs and SSO), and contribute to maintaining and updating technical documentation.
• Collaboration with Product & Tech teams (15%): Escalate requirements, optimize processes and contribute to product evolution at the national and international level. You will naturally act as the Business Owner with the Product teams.

Project Manager, SaaS Solution

Manager

• Active prospecting: research and identify potential clients through various sources;
• Opportunity identification: analyze clients' needs and objectives to enable cross-selling with services and solutions that add value to customers;
• Technical approach: demonstrate knowledge of the company's products and services, presenting solutions aligned with client demands;
• Negotiation and closing: conduct effective commercial negotiations, overcome objections, and close sales contracts;
• Relationship management: maintain client relationships, providing commercial support to the post-sales team and ensuring ongoing customer satisfaction;
• KPI tracking: monitor and analyze sales KPIs.

Business Manager II

• Managing the implementation of new requirements through to acceptance and, rollout and support (including technical, legal, compliance/risk and financial work-streams)
• Identify amendments in project objectives, with capacity to negotiate between core and future phasing in order to efficiently adhere to agreed delivery timeframes.
• Planning, effort estimations, status reporting and project budget tracking
• Drive issue resolution, enable reporting, and manage escalations.
• Manage governance sessions at agreed frequency
• Maximise resource utilisation
• Drive continuous improvement across the team, working with other areas of the business
• Manage the workload of the team ensuring the priorities are clearly understood across the board to maximise the progress flow
• Support each individual in their learning and development, ensuring sound shared knowledge and positive attitude for a high performing team
• Guide Project managers to manage the implementation of products and solutions from shaping requirements through to build, acceptance testing and rollout end-to-end.
• Monitor and control project delivery while identifying, challenging and overcoming delays and obstacles
• Effective prioritisation of projects/resources
• Track and manage escalated issues from own team
• Optimise recruitment, training and development and progression of employees
• Monitoring the quality of the team’s performance and providing regular feedback against the agreed standards

Senior Project Manager

• Engage with clients to understand requirements and manage relationships effectively
• Oversee the implementation of new client requirements through various phases, from concept to rollout
• Solve business problems by efficiently managing technical elements of client programs, ensuring minimal disruptions to ongoing services
• Leverage tools like RAID logs and status reports to monitor and manage risks, timelines, and project delivery milestones
• Actively seek feedback and promote a collaborative and positive workplace atmosphere