Systems Engineer

• Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.
• Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.
• Administer user accounts, manage hardware/software inventory, and ensure license compliance.
• Oversee system upgrades, patch management, and life cycle management for servers and workstations.
• Manage data center operations, including virtualization, SAN/NAS storage, and backup solutions.
• Conduct monthly health checks on IT infrastructure and submit reports to customers.
• Ensure compliance with security standards and operational best practices.
• Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.
• Support vulnerability management, security compliance, and disaster recovery planning.
• Lead IT infrastructure projects, including system installations, GPO deployments, and ERP web security management.
• Prepare and submit monthly service desk, storage, and print reports.
• Assist in tape backup operations and provide after-hours support as needed.

Sales

• Propose region wise sales plan and targets in alignment with business objectives
• Manage region and individual performances
• Report on region wise sales results
• Forecast quarterly and annual profits
• Identify hiring needs, select and train new salespeople
• Prepare and review the annual budget for the area of responsibility
• Analyze region’s market trends and discover new opportunities for growth
• Address critical problems and suggest prompt solutions
• Participate in decisions for expansion or acquisition
• Suggest new services/products and innovative sales techniques to increase customer satisfaction

Direct Sales Specialist – IT Services

Backend Engineer

• Design, implement, and integrate scalable solutions
• Collaborate with QA, Product Managers, Engineering Managers, and peer teams
• Support live services and products
• Perform peer reviews and provide mentorship to junior team members

Java Developer – AWS Expertise

Consultant

• Responsible for analysis, design and testing of Oracle E-Business Suite following all applicable standards with strong Knowledge of Oracle Distribution modules
• Application development, enhancements and maintenance of existing applications along with troubleshooting of day-to-day production issues
• Experience in working in a team environment and should also be able to work as an individual contributor.
• Manage components of a project plan or projects. Manage and address support tickets of various priorities.
• Engage with Business Users to provide necessary clarification and implement an effective solution.
• Develop /technical specification documents to address new business requirements. Ability to produce artifacts such as Gap Analysis documents, Test scripts, User Training documents etc.

Oracle SCM Techno-Functional Consultant

IT Support

• Providing comprehensive IT support across multiple company locations, including remote offices.
• Manage IT operations, including desktop, network, and server support, along with backup management and troubleshooting technical issues.
• On-call availability for after-hours support and may involve travel between company locations.

IT Support Specialist

• Work as IT Senior System Engineer for ECS ME Managed Services
• Involved in core data center expertise in various technologies