Financial Planning and Analysis

• Provide functional expertise across Oracle E-Business Suite R12.2.12 Financials modules—General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management, and E-Business Tax.
• Serve as the primary point of contact for production support of Oracle Financials, ensuring high availability, issue resolution, and user satisfaction.
• Lead and deliver minor enhancements and configuration updates (typically under 80 hours of effort) in response to business needs and approved change requests.
• Support month-end, quarter-end, and year-end financial close activities by resolving issues, validating transaction flows, and ensuring readiness for critical business cycles.
• Manage and resolve functional incidents promptly, ensuring root cause analysis, corrective actions, and preventive measures are implemented.
• Collaborate with Finance stakeholders to support end-to-end financial processes, including journal processing, supplier invoicing, customer invoicing and receipts, asset accounting, bank reconciliation, and tax processing.
• Work closely with Oracle SCM functional experts to troubleshoot cross-functional issues and ensure accurate transaction flow between procurement, inventory, order management, Process Manufacturing, and finance.
• Stay current on Oracle E-Business Suite capabilities, support recommendations, and best practices to improve system stability, process efficiency, and user experience.
• Provide end-user support, training, and documentation for Oracle Financials processes and ensure strong user adoption.
• Develop a working understanding of the third-party collections tool used to support receivables and collections operations and provide functional support for related business processes.
• Troubleshoot issues impacting collections activities across Oracle Accounts Receivable and the third-party collections tool, including data, transaction, and process-flow issues that affect downstream financial operations.
• Support technical aspects of Oracle ERP, including interfaces, conversions, reports, reconciliations, and data validation.
• Manage and troubleshoot integrations between Oracle ERP and external or adjacent enterprise systems, including Salesforce, Oracle HCM, Oracle EPM (PBCS and FCCS), and other enterprise applications.
• Support the integration between Oracle ERP and the third-party collections tool, including interface monitoring, data validation, issue triage, and coordination with technical teams to resolve errors and exceptions.
• Work directly with the third-party vendor to investigate and resolve application-related issues, coordinate support cases, validate fixes, and ensure stable ongoing operations.
• Collaborate with the BI team to support reporting, dashboards, data extracts, and analytics, ensuring data accuracy and alignment across Oracle Financials and integrated systems.
• Partner with IT and application teams on enhancement requests, data mapping, interface troubleshooting, and issue resolution activities.
• Ensure adherence to IT Security and Compliance standards, including SOX, internal audit controls, and enterprise support procedures.
• Ensure alignment with enterprise application governance and change-management processes.
• Prepare detailed documentation for configuration changes, enhancements, support procedures, and system releases.
• Partner with the Enterprise Applications leadership team to identify continuous improvement and standardization opportunities across the global application landscape.
• Support Oracle E-Business Suite patches, tax updates, and application changes by reviewing release documentation and performing impact assessments.
• Prepare and coordinate Non-Production environment activities ahead of planned changes to enable smooth testing and validation.
• Coordinate with business users and cross-functional teams to plan and execute unit, integration, and user acceptance testing for fixes and enhancements.
• Ensure readiness and timely deployment of approved changes to Production, proactively addressing issues and dependencies.
• Collaborate with Oracle Support and internal IT teams for post-deployment verification and resolution of any identified issues.

Oracle Financials Techno Functional Analyst – 70% Functional, 30% Technical

IT Support

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questioning
• Determine the best resolution based on the issue and details provided by the employee
• Guide employees through problem-solving steps in a clear and patient manner
• Escalate unresolved issues to the next level of IT support personnel
• Provide accurate information on IT products, services, and procedures
• Log all events, issues, and resolutions accurately in the ticketing system
• Follow up with employees to confirm resolution and update ticket status
• Relay employee feedback and suggestions to the appropriate internal team
• Identify and recommend improvements to IT support procedures

ECS

Oracle Financials Techno Functional Analyst – 70% Functional, 30% Technical

IT Helpdesk