IT Helpdesk

ECS

IT Help Desk Technician providing front-line technical support for internal employees at ECS. Responsibilities include troubleshooting, ticketing, and resolving IT issues in Orlando office.

Posted 4/16/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

AWSCloudDNSLinuxServiceNowTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system
Perform remote troubleshooting through diagnostic techniques and pertinent questioning
Determine the best resolution based on the issue and details provided by the employee
Guide employees through problem-solving steps in a clear and patient manner
Escalate unresolved issues to the next level of IT support personnel
Provide accurate information on IT products, services, and procedures
Log all events, issues, and resolutions accurately in the ticketing system
Follow up with employees to confirm resolution and update ticket status
Relay employee feedback and suggestions to the appropriate internal team
Identify and recommend improvements to IT support procedures

Requirements

What you’ll need

1+ year of front-line, Tier 1 IT help desk support experience
Associate’s degree in IT or currently enrolled in an IT-related degree program
Preferred Certifications CompTIA A+, Network+, and/or Security+
Technical Skills Microsoft 365 (Office 365) administration and end-user support
Microsoft Active Directory – user accounts, password resets, group policy basics
Microsoft Intune / Endpoint Manager – device enrollment and MDM support
Basic networking knowledge: DNS, DHCP, VPN, TCP/IP fundamentals
Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar)
Remote desktop and support tools (e.g., TeamViewer, Bomgar, or equivalent)
Working knowledge of office automation, databases, and common productivity software
Familiarity with AWS and Linux environments (a plus)
Good understanding of computer systems, mobile devices, and peripheral hardware
Ability to diagnose and resolve basic to intermediate technical issues
Awareness of multi-factor authentication (MFA) and identity management processes
Customer-focused with a calm, professional demeanor under pressure
Comfortable in a fast-paced, agile work environment
Excellent interpersonal, written, and verbal communication skills
Strong organizational skills and attention to detail
Sound judgment and independent decision-making ability
Comfortable supporting both Windows and cloud-based environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ECS Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1993 🔒 Cybersecurity 🤖 Artificial Intelligence 🏢 Enterprise 💰 Private equity on 2015-05 Cybersecurity
Artificial Intelligence
Enterprise ECS is a mission-driven technology and government contracting firm that delivers data & AI, cybersecurity, software engineering, and enterprise platform solutions to federal and defense customers. The company focuses on protecting sensitive networks and warfighters, extracting near-real-time intelligence from enterprise and sensor data, modernizing legacy systems, and accelerating delivery through lean-agile practices. ECS operates within the Federal Government segment of ASGN Incorporated and emphasizes mission success, secure operations, and managed services for public-sector clients. IT Helpdesk 🔥 28 minutes ago 🏢 Orlando – Onsite ⏰ Full Time 🟢 Junior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system
Perform remote troubleshooting through diagnostic techniques and pertinent questioning
Determine the best resolution based on the issue and details provided by the employee
Guide employees through problem-solving steps in a clear and patient manner
Escalate unresolved issues to the next level of IT support personnel
Provide accurate information on IT products, services, and procedures
Log all events, issues, and resolutions accurately in the ticketing system
Follow up with employees to confirm resolution and update ticket status
Relay employee feedback and suggestions to the appropriate internal team
Identify and recommend improvements to IT support procedures 🎯 Requirements
1+ year of front-line, Tier 1 IT help desk support experience
Associate’s degree in IT or currently enrolled in an IT-related degree program
Preferred Certifications CompTIA A+, Network+, and/or Security+
Technical Skills Microsoft 365 (Office 365) administration and end-user support
Microsoft Active Directory – user accounts, password resets, group policy basics
Microsoft Intune / Endpoint Manager – device enrollment and MDM support
Basic networking knowledge: DNS, DHCP, VPN, TCP/IP fundamentals
Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar)
Remote desktop and support tools (e.g., TeamViewer, Bomgar, or equivalent)
Working knowledge of office automation, databases, and common productivity software
Familiarity with AWS and Linux environments (a plus)
Good understanding of computer systems, mobile devices, and peripheral hardware
Ability to diagnose and resolve basic to intermediate technical issues
Awareness of multi-factor authentication (MFA) and identity management processes
Customer-focused with a calm, professional demeanor under pressure
Comfortable in a fast-paced, agile work environment
Excellent interpersonal, written, and verbal communication skills
Strong organizational skills and attention to detail
Sound judgment and independent decision-making ability
Comfortable supporting both Windows and cloud-based environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT help desk supportMicrosoft 365 administrationMicrosoft Active DirectoryMicrosoft Intunebasic networking knowledgeremote desktop supportoffice automationAWSLinuxmulti-factor authentication

Soft Skills

customer-focusedcalm under pressureinterpersonal skillswritten communicationverbal communicationorganizational skillsattention to detailsound judgmentindependent decision-makingproblem-solving

Certifications

CompTIA A+CompTIA Network+CompTIA Security+