ecosio

Product Designer

• Create visually compelling and intuitive user-centric experiences within the enterprise product suite (e.g. web applications, client dashboards, table grids).
• Maintain and evolve the enterprise design system to ensure visual consistency and high-quality standards.
• Translate quantitative and qualitative research insights into data-driven design decisions and strategies.
• Enhance customer journeys across the product ecosystem to drive user satisfaction.
• Align design with business objectives by collaborating with cross-functional teams and internal stakeholders.
• Drive UX/UI initiatives and leverage AI-supported design tools.

UX/UI Designer

Solutions Engineer

• optimising e-Invoicing and global supply chains by planning, coordinating and technically implementing e-Invoicing and EDI projects on our cloud platform
• communicating worldwide with our partner companies, customers and their suppliers
• acting as the interface between our customers, their ERP System and our SaaS platform
• taking on new customers (after handover from Sales) and independently progressing your integration projects
• appearing as a sparring partner for our customers and solving their technical issues
• performing proactively to ensure each project’s success
• coordinating mappings for e-Invoicing and EDI integration with the document engineering team for your integration projects
• encouraging the evaluation and implementation of new tools and processes for the project and managing the process

Senior E-Invoicing/EDI Integration Engineer

Security Engineer

• Assist the security team in daily security operations, performing administrative tasks with precision and diligence
• Support the improvement of information security, product security, and IT risk management programs, aligning with standards such as ISO 27001 and NIS2
• Collaborate proactively with cross-functional teams to integrate security measures and promote a culture of security and resilience awareness throughout the organization
• Engage in the ongoing refinement of our Information Security Management System (ISMS), contributing to the development and execution of comprehensive policies
• Conduct regular IT security risk assessments, analyzing potential threats and proposing actionable mitigation strategies
• Play an instrumental role in security incident response procedures, ensuring preparedness and effective management of security events

Junior Security and Resilience Analyst

• optimising e-invoicing and global supply chains by planning, coordinating and technically implementing e-invoicing and EDI projects on our cloud platform
• communicating worldwide with our partner companies, customers and their suppliers
• acting as the interface between our customers, their ERP System and our SaaS platform
• taking on new customers (after handover from Sales) and independently progressing your integration projects
• appearing as a sparring partner for our customers and solving their technical issues
• performing proactively to ensure each project’s success
• coordinating mappings for e-invoicing and EDI integration with the document engineering team for your integration projects
• encouraging the evaluation and implementation of new tools and processes for the project and managing the process

Senior EDI / e-invoicing Integration Engineer – fluent in Italian, English

Customer Support

• The Customer Experience (CX) Principal is a strategic role responsible for unifying the customer journey across ecosio. While reporting into Onboarding & Operations (O&O), this role acts as the central intelligence engine for the wider organization, bridging the gap between Sales, Marketing, and Operations.
• The Customer Experience (CX) Principal moves beyond traditional enablement to own the data infrastructure of customer sentiment. They are responsible for implementing a rigorous measurement framework to prove the ROI of customer happiness. Their mission is to transform "customer feelings" into qualifiable and quantifiable business insights, providing Marketing with persona validation, Sales with win/loss intelligence, and Operations with friction heat-maps.
• Transforming "feelings" into data. You love digging into the numbers behind customer sentiment, moving beyond simple surveys to prove that a happy customer is a profitable one (using metrics like Earned Growth Rate).
• Building bridges, not silos. You thrive on connecting the dots between Sales, Marketing, and Operations, ensuring that valuable customer insights don't get lost in translation but fuel our growth strategy.
• Building the engine yourself. You aren't looking to inherit a team to delegate to; you want to get your hands dirty defining the methodology, selecting the tools, and building the first dashboards from a blank slate.
• Being the "Voice of Reality." You aren't afraid to show a friction heat-map to leadership or explain objectively why a deal was lost, because you know that honest data is what drives improvement.
• Designing systems, not just fighting fires. You prefer building the intelligence framework that predicts risk (Customer Health Scores) rather than just rushing in to fix problems after they happen.
• Making things easy. You get genuine satisfaction from smoothing out the bumps in a customer's journey, obsessing over "Customer Effort" to ensure every handover—from contract to go-live—is seamless.
• Scalable leadership potential. While this is a hands-on Principal role, you have the maturity, experience and keenness to potentially step into people management should the business needs evolve to require a dedicated team.

UX/UI Designer

Senior E-Invoicing/EDI Integration Engineer

Junior Security and Resilience Analyst

Senior EDI / e-invoicing Integration Engineer – fluent in Italian, English

Customer Experience Principal