Sales Representative, French Speaker — Google Ads
Teleperformance
French Speaking Customer Advisor, Email & Chat Support
Ecolab
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Providing Excellent Digital Customer Support: As a French-Speaking Customer Advisor, you'll be the primary point of contact for our users, offering outstanding support exclusively via email and chat . Your main objective will be to ensure every customer interaction is positive, efficient, and leads to a satisfying resolution.
- Delivering High-Quality Written Support: Engaging with customers in French through email and chat, addressing their inquiries, and providing clear, empathetic, and effective solutions.
- Becoming a Platform Expert: Quickly gaining a deep understanding of the project's platform features, policies, and operational procedures.
- Skillful Troubleshooting: Precisely diagnosing customer issues and guiding them through resolution steps for common problems and escalating complex issues to internal teams.
- Meticulous Documentation: Accurately and thoroughly documenting all customer interactions, inquiries, and resolutions within our CRM system.
- Identifying Trends and Insights: Proactively spotting recurring themes or trends in customer feedback and reported issues.
- Seamless Collaboration: Working effectively with your team members and other internal departments to ensure smooth support handovers and a cohesive customer experience.
- Driving Satisfaction: Consistently striving to meet and exceed predefined SLAs and customer satisfaction targets.
- Continuous Learning: Staying updated with new platform features, service updates, and support processes.
Requirements
- Exceptional French (C2 level): You must possess fluent French , demonstrating impeccable written communication skills for email and chat support.
- Proficient English (B2 level): This is essential for internal communication, training, and effective collaboration within our multicultural team.
- Customer-Focused: You have a genuine passion for helping people and are deeply committed to delivering outstanding customer experiences.
- Strong Problem-Solver: You possess excellent analytical abilities and a keen eye for detail, enabling you to tackle challenges effectively and find efficient solutions.
- Adaptable & Collaborative: You're comfortable working both independently and as a team player in a dynamic, fast-paced environment.
- Highly Organized: Strong organizational skills are essential to manage multiple customer interactions simultaneously, prioritize effectively, and maintain a high level of efficiency.
- Flexibility: While we aim for consistency, some flexibility regarding shifts may be required.
- Legal Work Documents (Mandatory): Candidates must possess valid legal documents allowing them to live and work in the European Union/Portugal.
- Prior Experience (Valued, But Not Required!): previous experience in customer service, social media support, or a similar digital support role is a plus, but it's not a prerequisite.
