Hebrew-Speaking Content Moderator
Ecolab
Job Level
Mid-LevelSenior
About the role
- Content Moderation: Thoroughly check and moderate various types of user-generated content such as product reviews, comments, forum posts, images, and videos to ensure adherence to content rules, community guidelines, and laws.
- Policy Enforcement: Identify and act against harmful content including spam, fraud, hate speech, harassment, misinformation, copyright violations, and illegal activities.
- Tool Usage: Use moderation tools and internal systems to track, manage, and resolve content violations.
- Staying Current: Keep up-to-date with online safety trends, platform policies, and industry best practices.
- Improving Processes: Contribute to refining moderation guidelines and processes.
- User Support: Provide multilingual support via email and chat in German and English; handle account issues, technical difficulties, policy clarifications, troubleshooting, escalation, and user education.
- Accurate Record-Keeping: Maintain records of user interactions for documentation and analysis.
- Team Collaboration & Reporting: Work with Legal, Product, and Engineering teams; assist in performance reporting and trend analysis.
- Continuous Learning: Participate in meetings, workshops, and training to improve skills and knowledge.
Requirements
- Native-level German (C2 or equivalent) is essential.
- Proficient in English (B2 or equivalent).
- Excellent written and verbal communication skills in both German and English.
- Strong analytical skills combined with a keen eye for detail to spot minor policy breaches or potential risks.
- Proven ability to make sound decisions independently and effectively under pressure in a fast-paced environment.
- High level of empathy and emotional intelligence to handle sensitive user interactions with understanding and professionalism.
- Ability to work effectively in a dynamic, fast-paced, and constantly changing online environment.
- Comfortable reviewing potentially disturbing or sensitive content that may arise during moderation tasks.
- Strong organizational skills and the ability to manage multiple tasks effectively without compromising quality.
- Tech-savvy with a good understanding of online platforms, social media dynamics, and e-commerce operations.
- Previous experience in online moderation, content review, or customer support is a bonus, but not mandatory.
