Customer Experience Team Leader
Guesty
Go
Job Level
Junior
About the role
- Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
- Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
- Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
- Experience our side of life. For more information, visit www.side.inc.
- About the role
- Side is currently recruiting a German Translator for our global translation operation. We're looking for candidates with advanced language skills and in-depth cultural knowledge of German.
- You will be responsible for correctly translating video game content and acting as an interpreter to change other associated text into German from English. You will follow product-specific guidelines to ensure the maximum linguist quality and adherence to all relevant conventions. You will be working as part of a team of language specialists to produce high-quality translations, either by translating yourself or reviewing documentation.
- Key Responsibilities
- Translate in-game text, UI, legal, and supporting materials in line with client guidelines, First Party terminology, and established tone and style.
- Revise and review translations to ensure linguistic accuracy, consistency, and natural flow.
- Meet project deadlines and uphold quality standards within an established localization pipeline.
- Ensure consistent tone, voice, and terminology across all content and game components.
- Create, maintain and update glossaries, style guides, and character profiles based on predefined frameworks.
- Perform consistency and terminology checks after updates to maintain quality across game versions.
- Collaborate within a team of translators to allocate work based on text familiarity and logical content flow.
- Identify and fix localization bugs, including post-release issues and bugs flagged during testing or legal review.
- Track personal progress using translation software and project management tolls (e.g memoQ, JIRA, client-specific tools).
- Enter, monitor and respond to localization queries relevant to the target language, based on team workflows.
- Assist with onboarding and workflow guidance to new translators on language-specific tools and project norms.
- Support candidate test evaluation and occasionally contribute to test updates in collaboration with the team.
Requirements
- Native-level fluency in both [Target Language] and English.
- Strong cultural knowledge of target market
- 1–3 years of experience in translation, localization, or equivalent language services (game localization experience a plus).
- Strong command of translation tools (e.g memoQ, Trados, XTM) and familiarity with workflow platforms (JIRA, Plunet).
- Excellent linguistic accuracy, attention to detail, and ability to maintain consistency across projects.
- Proactive, collaborative, and capable of working within a team-oriented environment while also managing independent tasks.
- Strong problem-solving and communication skills, with the ability to adapt quickly to feedback and shifting project requirements.
- Comfortable working under tight deadlines, with a positive, can-do attitude.
- Must be able to work in the UK/ Portugal and able to align with UK time zones.
