ECIS, the Educational Collaborative for International Schools

Implementation Specialist

ECIS, the Educational Collaborative for International Schools

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $12,000 - $15,000 per year

About the role

  • We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist.
  • In this role, you will be responsible for customer onboarding and new-user training for Atlas.
  • The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period.
  • You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer.
  • The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals.
  • Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review.
  • Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices.
  • Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes.
  • Review and confirm customization of products to facilitate clients’ processes.
  • Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities.
  • Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit.
  • Transition client relationship seamlessly to the School Experience Manager after the implementation period.
  • Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery.
  • Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools.

Requirements

  • Strong written and verbal English communication required
  • Ability to provide amazing customer service by anticipating our customers' needs
  • Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
  • A problem solver who can make inferences and be creative when troubleshooting
  • Passionate and driven to succeed, always going beyond what’s expected
  • Able and willing to travel onsite or to events when needed
  • A candidate who enjoys working collaboratively but with a significant amount of personal accountability
  • An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
  • Passionate about the field of education and committed to transforming teaching and learning by driving clear, well-structured curriculum documentation
  • Ability to foster strong collaboration and stakeholder engagement to ensure meaningful and sustainable impact
  • Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SaaS experience
Benefits
  • $12,000 - $15,000 annual salary*
  • Remote work flexibility with international team collaboration
  • Professional development opportunities and training programs
  • Exposure to international education technology industry
  • Career advancement within growing global company
  • Comprehensive onboarding and mentorship program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingnew-user trainingchange managementcurriculum planningproduct customizationproject strategiessoftware implementationSaaS experience
Soft Skills
strong written communicationstrong verbal communicationcustomer serviceproblem solvingpresentation skillscollaborationpersonal accountabilitystakeholder engagementpassion for education