eCIFM Solutions Inc.

Consultant

• Serve as a trusted Advisor to clients
• Fully engage with clients as the subject matter expert to develop recommendations
• Create clear and comprehensive specifications for implementation to meet client’s requirements
• Define and document client’s specific business needs and application requirements
• Create process diagrams, use cases, gap analysis, and functional design document
• Oversee Quality Assurance function
• Work with databases, web services, Java and other technologies as required

Application Consultant

Software Engineer

• Develop and modify software applications to meet customer requirements
• Analyze complex business requirements for solution design
• Troubleshoot system environments and manage technical action logs
• Document unique business customer requirements
• Support IWMS Systems Operations

Application Developer

• Design, configure, and customize Archibus modules to meet business requirements.
• Collaborate with business stakeholders to gather requirements and translate them into Archibus configurations.
• Develop and maintain Archibus Web Central applications, reports, dashboards, and workflows.
• Integrate Archibus with third-party systems (e.g., HR, ERP, IWMS, IoT platforms).
• Perform system upgrades, patches, and performance optimizations.
• Provide technical support, troubleshooting, and issue resolution for Archibus-related issues.
• Ensure data integrity, compliance, and security within the Archibus environment.
• Work closely with implementation consultants and end users to ensure successful delivery of Archibus projects.
• Create and maintain technical documentation, user guides, and training materials.
• Lead testing, deployment, and change management efforts related to Archibus implementations.
• Stay current with Archibus product updates and best practices.

Archibus Developer

Application Engineer

• Design, build, and maintain high impact features for our Angular/Ionic mobile application and related web tools.
• Develop and integrate AI driven solutions, including working with REST APIs, AI platforms, and supporting services.
• Implement and customize Archibus applications based on customer requirements, including forms, workflows, views, and reports.
• Configure and support integrations (REST, SFTP and related patterns) between Archibus, mobile applications, and other enterprise systems.
• Participate in the full software development life cycle: requirements clarification, design, implementation, code review, testing, deployment, and support.
• Own development tasks from concept to release, including estimating effort, identifying risks, and communicating status.
• Collaborate closely with product management, project managers, QA, and other developers to deliver high quality solutions on time.
• Use modern development practices such as version control, branching strategies, code review, continuous integration, and automated testing where applicable.
• Utilize AI assisted development tools to improve productivity and code quality.
• Produce clear technical documentation for features, integrations, and Archibus customizations.
• Provide tier 3 technical support and guidance on complex issues for internal teams and key customers.

Senior Application Engineer

ServiceNow

• Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
• Deliver targeted training on new features, portals, workflows, and catalog items.
• Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
• Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
• Maintain training materials in both digital and print formats to support broad accessibility.
• Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
• Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

ServiceNow Trainer

• Gather, document, and validate business and technical requirements from stakeholders
• Conduct stakeholder interviews, workshops, and discovery sessions
• Translate business needs into functional specifications, user stories, and process flows
• Analyze existing business processes and recommend improvements using ServiceNow capabilities
• Develop current-state and future-state workflow documentation
• Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management
• Serve as primary liaison between business users and technical development teams
• Participate in Agile/Scrum meetings including sprint planning and backlog refinement
• Create User stories and acceptance criteria
• Identify opportunities for automation and operational efficiency
• Recommend ServiceNow best practices and governance standards
• Develop and execute User Acceptance Testing (UAT) plans
• Document defects and coordinate issue resolution
• Ensure successful implementation and user adoption

ServiceNow Business Analyst

• Manage project scope and schedule for ServiceNow client engagements. Plan schedule and resource allocation to meet deliverables, manage risks, and control budget.
• Responsible for project status including performance metrics, product quality, and schedule milestones.
• Build and nurture an effective and collaborative ServiceNow project team.
• Stakeholder and Issue Management—explain difficult concepts (e.g., ServiceNow architecture, licensing impacts, platform capabilities) and anticipate ramifications of project decisions.
• Prepare fit-for-purpose Project Management Plans and key supporting components (Quality, Configuration, Testing, Change Management, Communication, and Training).
• Oversee ServiceNow release management and platform change management processes in alignment with client governance models.
• Support SOW development and RFP responses specific to ServiceNow offerings.
• Coordinate dependencies between ServiceNow projects and broader digital transformation initiatives.
• Manage project and resource financials aligned with organizational objectives.
• Lead strategic planning, benefit realization management, and roadmap development for ServiceNow initiatives.

ServiceNow Project Manager

• Custom application development
• Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)
• Integration with third-party systems using REST/SOAP APIs and MID servers
• Support for testing and go-live activities
• Documentation and knowledge transfer
• Knowledge in JavaScript, HTML, XML, and API integrations with other systems
• Migrate ServiceNow configuration/customization between environments
• Apply best practices for ServiceNow instance management and performance tuning
• Provide end-user support and training on ServiceNow capabilities
• Stay current on ServiceNow platform capabilities and best practices