ServiceNow Business Analyst

eCIFM Solutions Inc.

ServiceNow Business Analyst acting as a key liaison between business and technical teams. Drive the implementation and optimization of ServiceNow workflows at eCIFM Solutions Inc.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in gathering and documenting business and technical requirements, translating them into functional specifications, and supporting the implementation of ServiceNow modules. Strong analytical skills and experience in Agile/Scrum methodologies enhance operational efficiency and user adoption.

Highest-signal resume keywords

ServiceNow Platform ExperienceBusiness AnalysisAgile/Scrum MethodologiesITIL ProcessesUser Acceptance Testing (UAT)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Requirements GatheringFunctional SpecificationsProcess FlowsWorkflow DocumentationUser StoriesAcceptance CriteriaAutomation OpportunitiesOperational EfficiencyDefect DocumentationIssue Resolution

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationStakeholder Engagement

Tools & Technologies

ServiceNowPublic Sector Digital Services (PSDS)IT Operations Management (ITOM)Configuration Management Database (CMDB)Workspace Service Delivery (WSD)Integrated Risk Management (IRM)Asset Management

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)ServiceNow Certified Application Developer (CAD)Business Analyst Certifications (IIBA, PMI-PBA, ECBA)ITIL Foundation Certification

Industry Keywords

IT Service ManagementAgileScrumStakeholder InterviewsDiscovery SessionsGovernance StandardsUser Adoption

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Gather, document, and validate business and technical requirements from stakeholders
Conduct stakeholder interviews, workshops, and discovery sessions
Translate business needs into functional specifications, user stories, and process flows
Analyze existing business processes and recommend improvements using ServiceNow capabilities
Develop current-state and future-state workflow documentation
Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management
Serve as primary liaison between business users and technical development teams
Participate in Agile/Scrum meetings including sprint planning and backlog refinement
Create User stories and acceptance criteria
Identify opportunities for automation and operational efficiency
Recommend ServiceNow best practices and governance standards
Develop and execute User Acceptance Testing (UAT) plans
Document defects and coordinate issue resolution
Ensure successful implementation and user adoption

Requirements

What you’ll need

3–5 years of Business Analyst experience in IT environments
2+ years of hands-on experience working with the ServiceNow platform
Strong understanding of ITIL processes and IT service management principles
Experience gathering and documenting business requirements
Experience working in Agile/Scrum environments
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred
ITIL Foundation Certification preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account eCIFM Solutions Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2000 ☁️ SaaS 💼 Consulting 🏠 Real Estate SaaS
Consulting
Real Estate eCIFM Solutions Inc. is an award-winning software reseller, developer, and managed services provider specializing in Integrated Workplace Management Systems (IWMS/CPIP) and workplace transformation. The company provides SaaS and hosted solutions, mobile apps, AI lease abstraction, sustainability/ESG tools, sensor integrations, and implementation, training, and managed services for enterprise clients across industries such as energy, healthcare, government, education, manufacturing, and retail. eCIFM partners with platforms including IBM TRIRIGA and Maximo, Envizi, Eptura/Archibus, ServiceNow, Haltian sensors and OpenBlue, positioning itself as a workplace, real estate, facilities, and asset management technology and consulting firm. ServiceNow Business Analyst Job not on LinkedIn 🔥 12 minutes ago 🏄 California – Remote 💵 $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Gather, document, and validate business and technical requirements from stakeholders
Conduct stakeholder interviews, workshops, and discovery sessions
Translate business needs into functional specifications, user stories, and process flows
Analyze existing business processes and recommend improvements using ServiceNow capabilities
Develop current-state and future-state workflow documentation
Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management
Serve as primary liaison between business users and technical development teams
Participate in Agile/Scrum meetings including sprint planning and backlog refinement
Create User stories and acceptance criteria
Identify opportunities for automation and operational efficiency
Recommend ServiceNow best practices and governance standards
Develop and execute User Acceptance Testing (UAT) plans
Document defects and coordinate issue resolution
Ensure successful implementation and user adoption 🎯 Requirements
3–5 years of Business Analyst experience in IT environments
2+ years of hands-on experience working with the ServiceNow platform
Strong understanding of ITIL processes and IT service management principles
Experience gathering and documenting business requirements
Experience working in Agile/Scrum environments
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred
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