ServiceNow Trainer

eCIFM Solutions Inc.

ServiceNow Trainer at eCIFM Solutions developing and delivering training programs for the ServiceNow platform. Focusing on IT service management and workflows, facilitating both virtual and in-person training.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilitating ServiceNow training for diverse audiences, producing high-quality training materials, and collaborating with cross-functional teams to enhance training effectiveness. Proficient in simplifying complex technical concepts and maintaining training resources to ensure accessibility and alignment with platform updates.

Highest-signal resume keywords

ServiceNow Platform ExperienceTraining FacilitationUser Documentation DraftingStrong Communication SkillsITIL Foundation Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow TrainingUser DocumentationTraining Material ProductionKnowledge ArticlesProcess GuidesJob AidsTraining Needs AnalysisContent DevelopmentTechnical Concept SimplificationTraining Program Enhancement

Soft Skills

Customer Service SkillsCollaborationMulti-taskingSelf-assignmentAdaptability

Certifications & Qualifications

ITIL Certification

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
Deliver targeted training on new features, portals, workflows, and catalog items.
Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
Maintain training materials in both digital and print formats to support broad accessibility.
Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Requirements

What you’ll need

Hands on experience using the ServiceNow platform
3+ years facilitating tailored in person, virtual and train the trainer training
3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
Strong verbal and written communication skills for training diverse audiences
Ability to simplify complex technical concepts into accessible training materials
Experience collaborating with cross functional teams to refine training requirements and content
Possess excellent customer service skills
Ability to multi-task and self-assign work in a fast-paced environment.
Understanding of ITIL foundation or ITIL certified.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account eCIFM Solutions Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2000 ☁️ SaaS 💼 Consulting 🏠 Real Estate SaaS
Consulting
Real Estate eCIFM Solutions Inc. is an award-winning software reseller, developer, and managed services provider specializing in Integrated Workplace Management Systems (IWMS/CPIP) and workplace transformation. The company provides SaaS and hosted solutions, mobile apps, AI lease abstraction, sustainability/ESG tools, sensor integrations, and implementation, training, and managed services for enterprise clients across industries such as energy, healthcare, government, education, manufacturing, and retail. eCIFM partners with platforms including IBM TRIRIGA and Maximo, Envizi, Eptura/Archibus, ServiceNow, Haltian sensors and OpenBlue, positioning itself as a workplace, real estate, facilities, and asset management technology and consulting firm. ServiceNow Trainer Job not on LinkedIn 🔥 12 minutes ago 🏄 California – Remote 💵 $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.
Deliver targeted training on new features, portals, workflows, and catalog items.
Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.
Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
Maintain training materials in both digital and print formats to support broad accessibility.
Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements. 🎯 Requirements
Hands on experience using the ServiceNow platform
3+ years facilitating tailored in person, virtual and train the trainer training
3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
Strong verbal and written communication skills for training diverse audiences
Ability to simplify complex technical concepts into accessible training materials
Experience collaborating with cross functional teams to refine training requirements and content
Possess excellent customer service skills
Ability to multi-task and self-assign work in a fast-paced environment.
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