Echo

Collections

• Make proactive contact with delinquent customers via phone, e-mail and WhatsApp to negotiate overdue receivables, defining the best payment conditions including settlements, installment plans, extensions and other payment alternatives, seeking balance between the company’s and the customer's interests
• Calculate fees, fines, interest, installment plans and settlements, offering appropriate solutions and conducting collections in an ethical and customer-friendly manner
• Monitor overdue payments and ensure compliance with agreed settlements, guaranteeing receipts occur as negotiated
• Act proactively in portfolio management, anticipating risks and proposing actions to prevent or minimize delinquency
• Record, update and maintain a complete history of customer interactions in collections management systems, ensuring traceability of negotiations and payment statuses
• Prepare and follow up on collection notices and supply disconnection notifications according to contractual and regulatory rules, including interaction with energy distributors and the CCEE, ensuring compliance with deadlines and regulatory requirements
• Monitor disconnection and reconnection processes and operational impacts resulting from delinquency, ensuring alignment with internal departments and external stakeholders
• Identify delinquency patterns and root causes, proposing improvements, automations and adjustments to collections processes to drive operational efficiency and continuous improvement
• Prepare presentations and participate in board-level meetings, and produce weekly and monthly reports on collections and receivables performance for senior management, the commercial area and other company departments, including critical analysis, metrics and action plans
• Generate, update and maintain collections reports, KPIs and dashboards, tracking operational performance and supporting decision-making
• Build and maintain close relationships with the commercial team and support areas (Legal, Accounting, CX, Backoffice), promoting an integrated approach to reduce delinquency
• Monitor the evolution of the Provision for Losses (PECLD), working on key overdue cases to mitigate impacts on results and ensuring data integrity in the Accounts Receivable accounting close
• Support management and the team in the development, review and monitoring of policies, including defining and maintaining the automated collection workflow
• Execute and monitor payment posting routines in the system, perform bank reconciliations, support accounting close activities and assist with internal and external audits.

Collections Analyst, Mid-level

Marketing

• Support the team with supplier management, contracts, payments and creation of purchase orders;
• Assist the team with content production (email marketing, social media and related channels).

Marketing Apprentice

Financial Planning and Analysis

• Ensure regulatory compliance in the fiscal accounting of energy operations.
• Support tax inspections and fiscal audits.
• Record and post invoices related to the 'Parcela A' energy component.
• Assist in preparing measurements and drafting payment requisitions.
• Organize and maintain control of fiscal/tax documents.
• Update tracking spreadsheets.
• Support reporting routines and performance indicators.
• Provide support for internal requests from partner departments.
• Manage deadlines and the schedule of regulatory deliverables.

Financial Analyst, Junior

Analyst

• Atender a clientes por diversos canais;
• Realizar pesquisas de satisfação e coleta de feedback dos clientes para identificar pontos de melhoria;
• Analisar dados simples, como métricas de atendimento e NPS (Net Promoter Score), para identificar tendências e gerar relatórios;
• Auxiliar projetos de melhoria da experiência do cliente, como a implementação de novas ferramentas ou processos;
• Analisar o comportamento do consumidor;
• Realização gestão das contas da carteira;
• Apresentar soluções junto ao cliente;
• Atualizar e registrar atendimentos;
• Desenvolver e executar campanhas de pontos e relacionamento com a base.

Collections Analyst, Mid-level

Marketing Apprentice

Financial Analyst, Junior

Analista de Experiência do Cliente, Júnior