Echo

• Serve as a reference for the maintenance and evolution of corporate systems, performing advanced analyses, gathering requirements, and ensuring system integration with company processes;
• Provide 3rd-level support, addressing complex incidents and advanced system parameterizations;
• Elicit and validate requirements with business users;
• Lead testing, user acceptance testing (UAT) and approvals, and training for new processes/systems;
• Coordinate with vendors on improvement projects and evolutionary maintenance;
• Lead testing, user acceptance testing (UAT) and approvals, and training for new processes/systems;
• Propose and implement improvements to system and process flows.

Senior IT Analyst – SAP

Pricing Analyst

• Utilizar ferramentas de análise de dados para identificar as principais causas de insatisfação dos clientes e propor soluções.
• Criar mapas da jornada do cliente para identificar pontos de contato e oportunidades de melhoria.
• Liderar projetos de melhoria da experiência do cliente, desde a concepção até a implementação.
• Definir e acompanhar metas e KPIs relacionados à experiência do cliente.
• Treinar outras equipes sobre a importância da experiência do cliente.
• Realizar a gestão da carteira de clientes.
• Analisar dados e propor melhorias.

Analista Comercial Junior

Attorney

• Realizar o upload e a gestão de documentos em softwares de gestão jurídica.
• Auxiliar na elaboração e revisão de minutas contratuais padronizadas (prestação de serviços, NDAs, aditivos, notificações).
• Controle de pagamentos de fornecedores da área jurídica.
• Organizar e controlar o fluxo de assinaturas de documentos jurídicos via plataformas digitais.
• Prestar suporte básico às dúvidas das áreas internas da empresa.
• Pesquisa doutrinária e jurisprudencial para fundamentar pareceres internos.

Estagiário Jurídico

Collections

• Actively and strategically manage the customer portfolio, monitoring due dates, delinquencies, payment agreements and recoveries, with a focus on maximizing collections and mitigating risks;
• Organize, prioritize and monitor concurrent tasks within collections and accounts receivable, ensuring operational flow and adherence to deadlines;
• Prepare weekly and monthly reports for leadership with critical analyses, trend identification, significant variances and key financial impacts to support decision-making;
• Analyze and monitor collections and accounts receivable KPIs (Aging, IAR, delinquency, collection efficiency, etc.), proposing structured action plans to mitigate risks;
• Actively participate in the preparation, review and application of PECLD (provision for expected credit losses), providing critical portfolio analysis, technical judgment and direct support for the monthly close;
• Support the monthly close for the area, ensuring reconciliations, provisions, explanations of variances and consistency of financial information;
• Develop, review and maintain collections policies and procedures aligned with company guidelines and the specificities of the energy sector;
• Implement, monitor and improve automated collections workflows (dunning models), including block rules, credit reporting/blacklisting and protests;
• Perform analyses of the customer portfolio for both free-market and regulated segments, considering contracts, consumption profiles, billing and regulatory risks;
• Manage delinquency notifications and disconnection processes with CCEE and Distributors, ensuring regulatory compliance and mitigation of financial risks;
• Identify and lead process improvement opportunities, focusing on standardization, operational efficiency, automation and risk reduction;
• Serve as a technical reference for the area, supporting junior and mid-level analysts, guiding case handling, decision-making and policy interpretation;
• Provide direct support to coordination, contributing analyses, organizing routines, prioritizing activities, monitoring results and preparing management materials;
• Support and participate in delinquency negotiations and debt renegotiations, especially with strategic clients;
• Lead meetings with partner areas (Commercial, Billing, Legal, Accounting, Regulatory, IT), acting as the collections focal point for alignment of processes and resolution of bottlenecks.

Senior IT Analyst – SAP

Analista Comercial Junior

Estagiário Jurídico

Senior Collections Analyst