EBR Systems, Inc.

Account Manager

• Develop and implement a comprehensive territory business plan and meet or exceed quarterly and annual sales objectives.
• Identify and engage new business opportunities, leveraging proven sales strategies to drive results.
• Present and demonstrate products to physicians and hospital personnel, conduct clinical in-services and training sessions.
• Present sales, revenue and realistic forecasts to sr. sales/management team.
• Build and sustain long-term, trust-based relationships with key customers and healthcare providers.
• Analyze market trends, competitor activities, and customer feedback to inform strategic territory planning.
• Maintain comprehensive knowledge of product features, clinical evidence, and appropriate patient selection criteria.
• Partner with marketing, product management, and operations teams to ensure consistent messaging and timely product availability.
• Accurately document and analyze sales activities, pipeline status, and account information in CRM systems.
• Participate in continuous learning opportunities to stay informed about the latest product developments and clinical guidelines.

Territory Manager

Director

• Lead the design, execution, and optimization of all US training programs supporting physicians, Field Clinical Specialists, and commercial teams.
• Partner closely with the Senior Director, Global Training & Education to ensure the US training strategy aligns with the company’s global educational framework.
• Provide regular reporting, insights, and performance metrics to inform global program development and resource allocation.
• Collaborate on the global training roadmap, contributing to US specific needs, market dynamics, and competitive intelligence.
• Build and manage a high-performing US training organization, including Field Training Managers, Clinical Training Specialists, and support roles.
• Align hiring, onboarding, and team development plans with global training priorities to ensure seamless integration of best practices.
• Provide mentorship, performance management, and career development opportunities to cultivate internal expertise and leadership talent.
• Oversee the delivery and enhancement of multi-modal training programs for physicians, FCSs, and sales teams, ensuring consistency with global standards.
• Leverage e-learning, live procedural training, and virtual platforms to scale training while maintaining high clinical quality.
• Ensure all US programs align with global content frameworks and feedback region-specific insights to refine curricula.
• Work with key opinion leaders (KOLs), external partners, and global clinical experts to develop clinically accurate, engaging training materials.
• Partner with the Global Director to embed US training programs within the company’s Quality Management System (QMS) and maintain adherence to FDA, ISO, and global compliance standards.
• Establish US specific KPIs to measure training program success and provide consolidated reporting to the Global Director of Training & Education.
• Contribute to global training dashboards, sharing physician adoption rates, procedural competency metrics, and overall program effectiveness.
• Represent the company at domestic and international conferences, advisory boards, and physician training events.

Director of Training

Engineer

• Provide technical, clinical, and educational support to physicians
• Support all aspects of clinical study execution
• Serve as the field subject matter expert on the WiSE System
• Troubleshoot procedural or device-related issues
• Ensure compliance with clinical study protocols and regulatory requirements
• Build strong relationships with investigators and site staff

Field Clinical Engineer

Learning and Development

• Lead patient screening sessions at hospital and clinical sites by providing expert-level technical and clinical support, working closely with sonographers and imaging teams to ensure protocol adherence and high-quality imaging.
• Prepare and review timely detailed clinical reports for internal stakeholders and physician customers.
• Train internal field teams (sales, clinical specialists, etc.), physicians, echo-sonographers, and HCPs on imaging protocols, screening workflows, per best practices.
• Assess and provide feedback to internal field team members on their performance during internal field team training and in-field patient screening sessions to ensure clinical accuracy, protocol adherence, and continuous improvement.
• Collaborate with cross-functional teams (engineering, marketing, R&D) to continuously improve tools, protocols, and training materials based on field feedback.
• Travel frequently across the U.S. (up to 80%) to support screenings, trainings, and customer implementations, with occasional international travel as the company expands globally.
• Other duties as assigned.

Imaging and Training Specialist

Analyst

• Supports the Complaint Manager in managing, coordinating, and continuously improving global complaint handling and post-market surveillance processes for the WiSE CRT System
• Acts as a Subject Matter Expert (SME) for complaint investigations, root-cause analysis, and complaint related CAPA’s
• Ensures that technical findings are translated into clear, accurate, and meaningful summaries for regulatory audiences
• Applies clinical judgment to assess event severity and reportability under various regulations
• Leads or contributes to root-cause analyses using methodologies such as 5 Whys, Fishbone, and Fault Tree Analysis
• Ensures proper linkage between complaints, CAPAs, and risk management documentation
• Compiles, analyzes, and trends complaint data to detect emerging risks, product reliability issues, and safety signals
• Develops and maintains Post Market Surveillance Plans, PMS Reports, and Management Review metrics
• Acts as audit liaison and subject-matter expert for PMS and complaint-handling processes during internal and external audits

Senior Lead Quality Analyst – Post Market Surveillance

• Deliver Comprehensive Training Programs: Support and lead live and remote training sessions, both internal and external, ensuring a consistently positive trainee experience through expert technical and clinical knowledge of the WiSE System therapy.
• Develop Training Strategies & Materials: In alignment with the global educational strategy, contribute to the design, development, and continuous enhancement of training materials, curriculum, and certification pathways that support the WiSE System training program.
• Train & Certify New Personnel: Oversee onboarding and skill development for new field operations personnel, Field Clinical Specialists (FCSs), and sales representatives.
• Conduct High-Impact Physician & Field Training: Deliver compliant, high-quality training for physicians, clinical specialists, and commercial teams through a combination of in-person procedural case support, virtual training, and structured educational sessions.
• Provide Expert Clinical & Procedural Support: Serve as a technical and clinical subject matter expert (SME), attending WiSE System implants, device follow-ups, and clinical investigations.
• Collaborate Cross-Functionally: Collaborate with clinical, marketing, and sales teams to ensure consistent messaging, accurate product positioning, and the integration of new product launches into training initiatives.
• Evaluate & Improve Training Effectiveness: Continuously assess and enhance training programs by leveraging performance metrics, feedback from trainees, and evolving clinical best practices to drive measurable improvements in learning outcomes.

Field Training Manager

Sales

• Recruit, hire, train, develop and manage US field representatives
• Actively coach direct reports to meet annual objectives through development of business skills, product knowledge and market intelligence
• Lead region’s opportunity development and forecast management strategies and activities for accurate monthly, quarterly, and annual projections
• Work collaboratively with cross-functional partners to drive clinical and commercial business strategy
• Plan and execute activities to communicate expectations, stimulate information exchange and facilitate skills transfer
• Responsible for meeting forecasting, trial enrollment, and future revenue objectives while managing expenses for region
• Develop and implement talent development initiatives to optimize team productivity and bench development
• Identify and own strategy and customer relationship development at key regional customers and integrated delivery networks
• Develop, build, and strengthen long-term relationships with stakeholders including key opinion leaders and major medical associations and academic centers
• Conduct and evaluate market research including customers and competitors’ activities
• Develop and implement market development plans/strategies and adjust as needed
• Assess customer needs and feedback regarding new products or modifications and communicate to R&D, Operations and Marketing
• Adhere to periodic reporting analyzing business performance
• Conduct product presentations or instructions to promote adoption and increased utilization at the customer level
• Support key business projects that enhance training capabilities and outcomes for Sales, Marketing, Clinical Regulatory, and R&D
• Other duties as assigned
• Supervisory responsibilities for management, training, and development of territorial managers and field clinical representatives

Area Sales Director

• Drive sales growth within an assigned territory, developing key customer relationships, and achieving revenue targets
• Develop and implement a comprehensive territory business plan and meet or exceed quarterly and annual sales objectives
• Identify and engage new business opportunities and present and demonstrate products to physicians and hospital personnel
• Conduct clinical in-services, training sessions, and deliver product education to healthcare professionals
• Present sales, revenue and realistic forecasts to senior sales/management team
• Build and sustain long-term, trust-based relationships with key customers and healthcare providers and address customer inquiries
• Analyze market trends, competitor activities, and customer feedback to inform strategic territory planning and account segmentation
• Maintain comprehensive knowledge of product features, clinical evidence, and appropriate patient selection criteria
• Partner with marketing, product management, and operations teams to ensure consistent messaging and timely product availability
• Accurately document and analyze sales activities, pipeline status, and account information in CRM systems; generate regular performance reports and forecasts
• Adhere to company policies, compliance standards, and healthcare facility requirements; secure and maintain vendor credentials
• Participate in continuous learning opportunities and perform other duties as assigned; act as primary liaison between the company and its customers to improve patient outcomes

• Support all aspects of clinical study execution, including recruitment, site start-up, enrollment, and follow-up visits at assigned sites.
• Provide hands-on clinical, technical, and educational support at study sites to ensure protocol adherence and high-quality data collection.
• Serve as the field subject matter expert on the WiSE System, training and educating physicians, coordinators, and staff on device use and study procedures.
• Troubleshoot procedural or device-related issues and relay timely feedback to internal teams.
• Develop and refine processes that improve site efficiency and streamline study-related activities.
• Contribute to educational content, investigator meetings, and continuous improvement initiatives by sharing clinical insights and market feedback.
• Ensure compliance with clinical study protocols, Good Clinical Practice (GCP), and regulatory requirements.
• Build strong relationships with investigators and site staff, acting as a trusted liaison between clinical sites and EBR Systems’ clinical, regulatory, and R&D teams on site feedback and product insights.
• Provide engineering, education and clinical support in response to field inquiries on as-needed basis.
• Support clinical monitoring and data collection activities at assigned sites, including data quality efforts and query resolution.
• Mentor and onboard new FCE team members; may serve as regional lead coordinating site coverage schedules and acting as first escalation point.
• Partner with Commercial, Clinical Operations, Data Management, Quality, and Regulatory teams to align site activities with broader study goals.
• Participate in site initiation visits, mock implants, and readiness assessments; represent company at scientific meetings and congresses.