Collaboration Platforms Administrator
eBay
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Administer and maintain collaboration tools, including Google Workspace, Microsoft Exchange, Microsoft SharePoint and O365, Cisco CES and Ironport to meet eBay's evolving business needs.
- Provide technical, escalation and backend support and solutions for collaboration systems.
- Assist in integrating various collaboration platforms to optimize processes and workflows.
- Investigate new technologies and methodologies to further enhance collaboration capabilities.
- Work with other departments such as service desk, Information security, networking, etc. to implement and refine solutions that boost productivity and efficiency.
- Communicate effectively with stakeholders to gather requirements and deliver technology solutions that align with business objectives.
- Provide documentation to end-users, ensuring they can effectively utilize collaboration tools and systems.
- Coordinate, test, and plan changes to collaboration systems. Communicate these changes, which may include enhancements, maintenance, fixes, and emergency updates.
Requirements
- Strong knowledge and experience in managing collaboration platforms, including Email, Google Workspace, Office 365, Slack, Cisco CES, Ironport, Microsoft Exchange, and more.
- Exceptional analytical skills, capable of addressing complex issues related to collaboration tools.
- Excellent verbal and written communication skills, with proficiency in U.S. English, able to effectively engage with both technical and non-technical stakeholders.
- Has supported large environments with more than 10k users.
- Senior level experience - 7+ years in roles focusing on collaboration platforms administration.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications in technologies related to collaboration tools.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collaboration platforms administrationtechnical supportbackend supportintegration of collaboration platformsdocumentationanalytical skillsproblem-solving
Soft Skills
communication skillsstakeholder engagementteam collaborationorganizational skills
Certifications
relevant certifications in collaboration technologies