EBANX

Enterprise Key Account Manager

EBANX

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth;
  • Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship;
  • Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams;
  • Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX’s product roadmap or sensitive updates clearly;
  • Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
  • Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy;
  • Maintain a strong understanding of our competitive landscape and business strategy;
  • Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy;
  • Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning;
  • Represent EBANX and its values with professionalism and positivity at all times;

Requirements

  • Proven experience as a Key Account Manager with a consistent record of exceeding targets.
  • Previous experience of 5 years in the payments industry.
  • Deep understanding of merchant payment environments and needs.
  • Proven relationship building skills.
  • Strong analytical skills, high attention to detail, and solid organizational ability.
  • Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and maintain sales discipline.
  • Self-starter comfortable in a fast-paced, entrepreneurial environment.
  • Tenacious, resilient, and solution-oriented mindset.
  • Excellent communication, presentation, and persuasion skills.
  • Strong planning, prioritization, and time management discipline.
  • Valid passport and willingness to travel (up to 30% of the time).
  • Fluent English. A secondary language is a plus (Portuguese, Spanish, etc).
  • Based in the San Francisco Bay Area.
Benefits
  • Performance Bonus: Annual bonus program based on company results.
  • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
  • EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
  • Language Classes: Language classes to support your personal and professional development.
  • Health & Well-being: Medical and dental plans with extensive coverage, including dependents and wellness programs.
  • Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
  • Well-being Program: Access to activities and resources that promote physical and mental health.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Key Account ManagementSales Pipeline ManagementRevenue ForecastingMerchant Payment EnvironmentsAnalytical SkillsOrganizational AbilityPresentation SkillsPersuasion SkillsPlanningTime Management
Soft Skills
Relationship BuildingCommunicationAttention to DetailSelf-StarterTenacityResilienceSolution-Oriented MindsetCollaborationTrust BuildingCustomer Advocacy