EBANX

Key Account Manager

EBANX

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

SFDC

About the role

  • Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
  • Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship;
  • Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants’ product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
  • Outstanding internal and external communication - respond to client’s demands and correctly address, convey compelling value propositions, inform merchant’s of EBANX’s product roadmap, ability to communicate sensitive news to the merchant;
  • Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
  • Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
  • Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape;
  • Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
  • Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
  • At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism;
  • Reporting directly to the Global Leader of Merchant Success - Americas and Europe.

Requirements

  • Experience as Account Manager or Business Development with a tenure of exceeding targets.
  • Must have experience in payments.
  • Understanding of merchant payment environment and needs.
  • Analytical skills, high level of organization, attention to details.
  • Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline.
  • Ability to translate CRM and data insights into actionable account or territory strategies.
  • A self-starter who is comfortable in an entrepreneurial and fast paced setting.
  • Tenacious and resilient with a positive, solution-oriented attitude.
  • Confident, articulate, and professional communication, presentation, and persuasion skills.
  • Excellent planning, prioritization, and time management discipline.
  • Must have a valid passport and be willing to travel (up to 30% of the time).
  • Fluent English (we will test it). A secondary language is a plus.
Benefits
  • Performance Bonus: Annual bonus program based on company results.
  • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
  • EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
  • Language Classes: Language classes to support your personal and professional development.
  • Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  • Flexible Work Culture: Semi-flexible hours, additional day off on your birthday.
  • Well-being Program: Access to activities and resources that promote physical and mental health.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness developmentpaymentsSalesforce CRMdata analysispipeline managementrevenue forecastingsales process optimizationmarket expansionpayment method optimization
Soft Skills
communication skillspresentation skillspersuasion skillsorganizational skillsattention to detailplanning skillsprioritization skillstime managementsolution-oriented attituderesilience