Assistant Branch Manager
EastRise Credit Union
full-time
Posted on:
Location Type: Office
Location: Montpelier • Vermont • United States
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Salary
💰 $63,286 - $70,318 per year
About the role
- The Assistant Branch Manager supports the Branch Manager in overseeing the operations, service, member relationship development, and team members of an assigned branch location(s) in the delivery of a full range of financial services to current and prospective members.
- This role handles cash management, fraud mitigation, loss prevention, and applicable processes and procedures at the assigned location(s).
- The assistant branch manager directs, supervises, and supports team members with operational functions, resolves internal and external inquiries, and serves as a proxy for the branch manager when applicable.
- Collaborates with and supports the branch manager to drive member satisfaction at the assigned location(s).
- This includes but isn’t limited to aiding members with debit and credit cards, fraud, basic digital banking support, and consumer lending.
- Actively focused on deepening member relationships to drive revenue growth and reduce attrition.
- Success in this role requires coaching and holding team members accountable for effectively identifying and maximizing opportunities to promote products and services.
- Fosters employee engagement to enhance departmental performance and ensures alignment of team efforts with organizational goals.
Requirements
- Experience Three years to five years of similar or related experience, including preparatory experience.
- Education/Certifications/Licenses A high school degree or equivalent, A 2-year college degree, specialized course of study, or equivalent work preferred.
- Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
- Other Skills COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.)
- Travel to other branches or locations may be required depending on position.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash managementfraud mitigationloss preventiondigital banking supportconsumer lendingoperational functionsmember relationship developmentrevenue growthattrition reductioncoaching
Soft Skills
interpersonal skillstrustcredibilitydiplomacyemployee engagementcommunicationteam supervisionproblem resolutioncollaborationaccountability
Certifications
high school degree2-year college degreespecialized course of study