Client Case Manager
Easterseals Northern California
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $107,000 - $125,000 per year
About the role
- Focus on streamlining and improving processes, communication, client satisfaction, and clinical quality outcomes with client families.
- Liaise between client families, provider network, internal CCS departments, and other resources to assess and coordinate appropriate behavioral health treatment.
- Supports coordination of care to ensure that each client receives high-quality services.
- Follows care plan through effective case management
- Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
- Serves as a liaison between treatment providers, funding sources, and client families.
- Collaborates with key stakeholders to address clinical concerns related to client care.
- Addresses and resolves any issues or complaints from client families to improve client satisfaction and access to medically necessary services through service recovery.
- Completes documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies.
Requirements
- Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required
- Current registration with the California Board of Behavioral Sciences is required
- Licensed Clinical Psychologist, LCSW, LMFT or LPCC required
- One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
- Knowledge of community resources
- Previous experience with clinical case management.
- Demonstrated expertise in crisis management.
- Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
- Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
- A commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
- Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.)
- Excellent verbal and writing skills.
- Strong interpersonal skills ( i.e. advanced listening techniques: empathic, active and reflective listening)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical case managementcrisis managementbehavioral health treatmentautism spectrum disordersdevelopmental disabilitiesdocumentationrisk assessment
Soft Skills
communicationclient satisfactioncollaborationproblem-solvingflexibilitypatiencediscretioninterpersonal skillslistening techniques
Certifications
Master's degree in social workMaster's degree in marriage family therapyMaster's degree in counselingCalifornia Board of Behavioral Sciences registrationLicensed Clinical PsychologistLCSWLMFTLPCC