HR Operations Partner
East West Railway Company
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • United Kingdom
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About the role
- Provide comprehensive operational HR support across the full employee lifecycle, enhancing the overall employee experience and ensuring a consistent, high-quality approach to people matters.
- Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, performance management, medical capability and redundancy.
- Identify opportunities to continuously improve HR processes and practices, driving operational excellence and a proactive approach to people support.
- Proactively manage absence cases, including coordination with occupational health and implementing reasonable adjustments to support employee wellbeing and productivity.
- Contribute to the development, implementation, and review of HR policies and procedures, ensuring compliance with legislation and alignment with best practice.
- Support the delivery of People Strategies and initiatives that align with the wider business goals and drive employee engagement, development, and retention.
- Partner with business leaders to understand organisational priorities and challenges, offering HR guidance and insights in order to support the delivery of business objectives and foster a high-performance culture.
- Champion a performance-driven culture by supporting talent recognition, development, and the effective management of underperformance.
- Leverage people data and analytics to identify workforce trends and future needs, supporting informed decision-making and HR planning.
- Design and deliver training sessions, workshops, and coaching for managers and leaders on key people topics, enhancing leadership effectiveness and knowledge.
- Enhance managers’ capability within the field of HR and employee relations through business partnering and knowledge sharing of best practice to build confident people-focused leaders.
- Build strong relationships with stakeholders across the business, offering coaching, support, and advice on all people related matters.
- Support the wider People team in recruitment, talent development, workforce planning, and reporting activities.
- Conduct benchmarking and parity reviews to ensure internal equity and competitiveness in reward and employment practices.
Requirements
- Proven HR experience at a generalist or business partner level, with a strong background in employee relations
- Thrives as a true HR generalist, with the flexibility to switch gears and jump in wherever needed
- Loves having a hand in everything - comfortable juggling a wide range of people topics, both big and small
- Able to influence and advise with both credibility and empathy
- Skilled in coaching and developing managers, helping them grow confidence and capability
- Continuous improvement mindset, always looking for smarter, more effective ways to do things
- Comfortable with ambiguity and change, and not afraid to roll up your sleeves
- Detail-oriented, with a hands-on approach to people operations
- Genuine passion for people, culture, and delivering high-impact HR.
Benefits
- Competitive base salary
- Up to 12% employer’s pension contribution
- 36 days holiday a year (including bank holidays) + up to 2 days to buy
- Life assurance
- Employee Assistance Programme
- Access to a range of benefits on the Perkbox platform
- On-the-spot and annual awards
- Advanced learning and development programmes
- Great work-life balance and flexible working opportunities
- Enhanced family-friendly policies
- Exceptional IT tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsperformance managementHR policiesHR processesdata analyticscoachingtraining designworkforce planningdispute resolutionabsence management
Soft Skills
influencingempathyflexibilitycoachingcontinuous improvementdetail-orientedrelationship buildingadaptabilityproblem-solvingleadership effectiveness