East Bay Community Action Program

Manager

• Conduct assessments to understand participants’ strengths, needs, resources, and goals
• Develop and maintain person-centered care plans
• Coordinate services for older adults, adults with disabilities, and individuals with I/DD
• Meet with participants in homes, assisted living facilities, group homes, and community settings
• Partner with home care agencies, adult day health providers, and other community supports
• Monitor progress and update care plans as needs change
• Respond to Adult Protective Services (APS) referrals and help ensure participant safety
• Maintain timely and accurate documentation in electronic case management systems
• Communicate regularly with participants, families, and interdisciplinary team members

Case Manager, Older Adults and Adults with Disabilities

Administrative Assistant

• Serve as a welcoming first point of contact for program participants, vendors, contractors, and community partners.
• Answer phone calls, respond to inquiries, and provide accurate information regarding program services and eligibility.
• Assist clients through the intake and application process.
• Collect, review, and organize required participant documentation.
• Provide exceptional customer service while maintaining professionalism and confidentiality.
• Connect clients with additional EBCAP programs and community resources when appropriate.
• Schedule appointments, home energy audits, inspections, and weatherization services.
• Coordinate communication between clients, auditors, contractors, vendors, and staff.
• Track project progress and maintain scheduling records to ensure timely service delivery.
• Assist with work order management and support program workflow from intake through completion.
• Enter and maintain accurate client and program data in Excel and other program databases.
• Process correspondence, reports, forms, and administrative documentation.
• Maintain organized electronic and paper filing systems.
• Prepare records and reports that support funding requirements and program operations.
• Ensure documentation is complete, accurate, and compliant with program guidelines.
• Track and process contractor invoices, vendor payments, and billing records.
• Assist with accounts receivable and payment documentation.
• Maintain contractor compliance files, including licenses, insurance certificates, and required documentation.
• Support financial recordkeeping and invoice reconciliation activities.
• Participate in staff meetings, trainings, and professional development opportunities.
• Identify opportunities to improve customer service, workflows, and operational efficiency.
• Support additional administrative projects and program initiatives as assigned.

Weatherization Administrative Assistant

• Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs.
• Develop individualized service plans with measurable goals and clear pathways toward self-sufficiency.
• Monitor participant progress and adjust plans as needed to support successful outcomes.
• Help clients navigate barriers that may impact employment or program participation.
• Coordinate services across internal programs and external community partners.
• Connect clients with resources related to housing, transportation, healthcare, financial assistance, and supportive services.
• Advocate for clients and help ensure access to programs that promote stability and growth.
• Build strong, professional relationships that encourage client engagement and long-term success.
• Maintain regular contact with clients through office visits, home visits, and community-based outreach.
• Deliver coaching, encouragement, and skill-building services that enhance employment readiness and daily living skills.
• Support participants in meeting program expectations and achieving personal and professional goals.
• Maintain accurate, timely, and complete client records.
• Ensure compliance with RI Works, Project Opportunity, state, and organizational requirements.
• Participate in supervision, team meetings, and ongoing professional development.

Case Manager, Older Adults and Adults with Disabilities

Weatherization Administrative Assistant

RI Works Case Manager