RI Works Case Manager

East Bay Community Action Program

RI Works Case Manager providing case management and care coordination services for families in need. Connecting individuals with resources and supporting their employment goals while overcoming challenges.

Posted 7/27/2026full-timeEast Providence • Rhode Island • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and service coordination, with a strong focus on client advocacy, resource connection, and achieving measurable outcomes for individuals facing economic and social challenges.

Highest-signal resume keywords

Case Management ExperienceCommunity Resource KnowledgeBilingual Spanish ProficiencyIndividualized Service PlanningClient Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employment Readiness AssessmentService CoordinationGoal SettingClient Record MaintenanceProgram Compliance

Soft Skills

Relationship BuildingClient EngagementCoachingEncouragementCommunication

Certifications & Qualifications

Associate's DegreeValid Driver's License

Industry Keywords

Economic HardshipHousing InstabilityPublic Benefits ProgramsSocial Service ChallengesProfessional Development

About the role

Key responsibilities & impact

Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs.
Develop individualized service plans with measurable goals and clear pathways toward self-sufficiency.
Monitor participant progress and adjust plans as needed to support successful outcomes.
Help clients navigate barriers that may impact employment or program participation.
Coordinate services across internal programs and external community partners.
Connect clients with resources related to housing, transportation, healthcare, financial assistance, and supportive services.
Advocate for clients and help ensure access to programs that promote stability and growth.
Build strong, professional relationships that encourage client engagement and long-term success.
Maintain regular contact with clients through office visits, home visits, and community-based outreach.
Deliver coaching, encouragement, and skill-building services that enhance employment readiness and daily living skills.
Support participants in meeting program expectations and achieving personal and professional goals.
Maintain accurate, timely, and complete client records.
Ensure compliance with RI Works, Project Opportunity, state, and organizational requirements.
Participate in supervision, team meetings, and ongoing professional development.

Requirements

What you’ll need

Associate's Degree required.
Minimum of two (2) years of experience in case management, human services, workforce development, or a related field.
Experience supporting individuals or families experiencing economic hardship, housing instability, or complex social service challenges.
Strong knowledge of community resources, public benefits programs, and service coordination practices.
Valid driver's license and ability to travel regularly throughout the community.
Bilingual Spanish proficiency preferred.

Benefits

Comp & perks

Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
Supplemental vision insurance (Delta Dental)
Voluntary medical and dependent care flexible spending accounts
Up to 3% matching 403(b) retirement plan
Employer-paid life insurance
Generous paid time off including vacation, holidays, personal days, and sick time
Mileage reimbursement
Tuition reimbursement
Employer-paid professional development
Employee assistance program