Weatherization Administrative Assistant

East Bay Community Action Program

Weatherization Assistant providing customer service and administrative support for EBCAP's Weatherization Assistance Program. Responsible for scheduling, data entry, and maintaining client documentation.

Posted 7/27/2026part-timeEast Providence • Rhode Island • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support and customer service skills, with proficiency in Microsoft Excel and database management. Capable of coordinating communication among various stakeholders while ensuring compliance and maintaining accurate records.

Highest-signal resume keywords

Administrative SupportCustomer ServiceData EntryMicrosoft Excel ProficiencyProgram Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord ManagementSchedulingBillingAccounts ReceivableProgram CoordinationDocument PreparationInvoice ReconciliationCompliance DocumentationWorkflow Management

Soft Skills

Professional CommunicationOrganizational SkillsProblem-SolvingCustomer Relationship ManagementTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookDatabase Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Program ServicesClient IntakeCommunity ResourcesVendor ManagementFunding Requirements

About the role

Key responsibilities & impact

Serve as a welcoming first point of contact for program participants, vendors, contractors, and community partners.
Answer phone calls, respond to inquiries, and provide accurate information regarding program services and eligibility.
Assist clients through the intake and application process.
Collect, review, and organize required participant documentation.
Provide exceptional customer service while maintaining professionalism and confidentiality.
Connect clients with additional EBCAP programs and community resources when appropriate.
Schedule appointments, home energy audits, inspections, and weatherization services.
Coordinate communication between clients, auditors, contractors, vendors, and staff.
Track project progress and maintain scheduling records to ensure timely service delivery.
Assist with work order management and support program workflow from intake through completion.
Enter and maintain accurate client and program data in Excel and other program databases.
Process correspondence, reports, forms, and administrative documentation.
Maintain organized electronic and paper filing systems.
Prepare records and reports that support funding requirements and program operations.
Ensure documentation is complete, accurate, and compliant with program guidelines.
Track and process contractor invoices, vendor payments, and billing records.
Assist with accounts receivable and payment documentation.
Maintain contractor compliance files, including licenses, insurance certificates, and required documentation.
Support financial recordkeeping and invoice reconciliation activities.
Participate in staff meetings, trainings, and professional development opportunities.
Identify opportunities to improve customer service, workflows, and operational efficiency.
Support additional administrative projects and program initiatives as assigned.

Requirements

What you’ll need

High School Diploma, GED, or equivalent experience.
Minimum of one (1) year of experience in administrative support, customer service, receptionist duties, data entry, billing, accounts receivable, program coordination, or a related field.
Experience entering and maintaining data in Microsoft Excel and database systems.
Strong proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Experience managing records, schedules, and multiple priorities.
Ability to communicate professionally with clients, contractors, vendors, and staff.

Benefits

Comp & perks

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