EarnIn

Senior IT Support Engineer

EarnIn

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Senior

Tech Stack

JamfMacOSPythonTableauTerraform

About the role

  • Own MDM platforms—Jamf Pro (macOS) and Intune (Windows)—including zero‑touch provisioning (ABM/Autopilot), baselines, CIS-aligned configuration, patching, and self‑service.
  • Deploy and maintain Jamf Connect, kernel/system extensions, FileVault/BitLocker escrow, and secure Wi‑Fi/VPN profiles.
  • Drive EDR/DLP coverage, policy-as-code, and timely compliance reporting.
  • Automate joiner–mover–leaver, SaaS provisioning, software deployment, and remediation (Python, Okta Workflows, Tonkean).
  • Deliver Infrastructure as Code for internal IT (Terraform) and manage changes via Git.
  • Build resilient integrations between financial systems (e.g., NetSuite, Carta, expensify) and data platforms (e.g., Tableau/Power BI) to enable business intelligence and comprehensive financial reporting with data quality, lineage, and reconciliation controls
  • Implement and sustain controls mapped to SOC 2 and PCI (as applicable) with repeatable evidence collection.
  • Define SLIs/SLOs for core IT services; add monitoring/alerting, configuration drift detection, and incident runbooks.
  • Serve as Tier 2/3 escalation for identity/endpoint/integration issues and lead incident reviews to drive corrective actions.
  • Lead cross‑functional projects with IT, Security, People Ops, Finance, and Engineering from design through steady state.
  • Mentor junior engineers through design reviews, code reviews, and operational best practices.
  • Produce clear documentation and internal guides that support reliable operations.
  • Evaluate and deploy AI tools for IT/productivity (ChatGPT, Glean, Gemini, Cursor) with guardrails and measurable outcomes.
  • Automate helpdesk workflows (triage, summarization, routing, knowledge search) with an access-controlled knowledge base.
  • Define and track AI value metrics (adoption, deflection rate, CSAT, MTTR improvement, time saved), and lead continuous improvement based on experiments and user feedback.

Requirements

  • Strong automation skills (Python), API/OpenAPI proficiency, and event‑driven workflows.
  • Experience with AI Toolings and implementation (e.g., ChatGPT, Glean, Cursor)
  • 4+ years in IT systems/infrastructure engineering with a record of independently delivering large, complex projects.
  • Endpoints: Jamf Pro (macOS) and Intune (Windows), zero‑touch provisioning, modern management, patching at scale
  • Collaboration: Google Workspace, Slack, and Zoom administration
  • Infrastructure as Code experience (Terraform) and Git‑based change management.
  • Security mindset: DLP/EDR fundamentals, hardening baselines, audit readiness (SOC 2, PCI), and incident response.
  • Excellent written and verbal communication, and the ability to influence decisions across functions
Benefits
  • healthcare
  • internet and cell phone reimbursement
  • learning and development stipend
  • potential opportunities to travel to headquarters in Mountain View
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonTerraformAPIOpenAPIJamf ProIntuneDLPEDRzero-touch provisioninginfrastructure engineering
Soft Skills
automation skillscollaborationexcellent written communicationexcellent verbal communicationinfluence decisionsmentoringincident responsecross-functional project leadershipdocumentationcontinuous improvement
Certifications
SOC 2PCI