Early Childhood Educators

Manager

• Lead a specialized team to develop and implement a streamlined process to resolve a group of files on an expedited basis over a defined project timeline
• Manage the timely, accurate and efficient processing of files involving College members
• Identify risk, regulatory issues and direct cases for regulatory action or informal resolution
• Manage investigations into professional conduct or competence of members
• Develop, implement and monitor progress against the project plan, using identified case volumes and target timelines
• Assign cases to intake and investigations staff and provide direction, guidance and advice as needed
• Monitor case documentation, case volumes and workflow to ensure compliance with timelines and consistent, fair processing of intake and investigation matters
• Review cases to assess risk, identify regulatory issues, and determine the sufficiency and accuracy of information received
• Prepare and coordinate materials for presentation to the Complaints Committee
• Manage the collection, monitoring and analysis of data to evaluate project effectiveness, identify process improvements, and provide information for audit, reporting and operational decision-making

Manager, Expedited Case Processing