E-Solutions

Support Engineer

• Collaborate with our customers to transform their business problems into customizations within our product.
• Communicate with internal team members and key stakeholders, applying technical leadership and expertise to ensure customer needs are met
• Act as a product expert (technical and functional) for Visier’s SaaS product and services, both internally and externally
• Provide quality and timely support to customers per the severity of the issue and the contractual Service Level Agreement (SLA)
• Work with enterprise, partners, and OEM customers to anticipate, identify and respond to issues they experience with Visier’s solutions, and address customers’ technical concerns and requests.
• Monitor all cases in our ticketing system and ensure timely resolution and closure of these cases
• Respond to and resolve alerts received from our monitoring tool in a timely manner
• Create knowledge-based articles and documentation to support other support team members and customers
• Coordinate Customer Service functions to diagnose, troubleshoot and solve our clients' technical issues in a timely and professional manner
• Work with our Professional Services, Customer Success, Development and Product Management teams to help communicate customer needs and urgency
• Be part of our on-call rotation and be available to work evening, weekend, and holiday shifts when needed

Technical Support Analyst

Chief Marketing Officer

• Own the go-to-market strategy for key Visier solutions, driving growth across net-new acquisition, expansion, and retention
• Develop and operationalize differentiated positioning and messaging that clearly articulates business value and gives Visier a competitive edge
• Act as the voice of the buyer, distilling customer insights and market signals into actionable guidance for product, sales, and marketing
• Lead product and feature launches with measurable impact on awareness, pipeline, and adoption
• Enable the sales team with compelling narratives, tools, and training that improve conversion, influence deal outcomes, and shorten sales cycles
• Drive the messaging and targeting strategy to fuel high-performing campaigns in partnership with our marketing team
• Optimize and measure GTM performance, using sales feedback, customer feedback, win/loss analysis, and usage trends
• Collaborate cross-functionally with Product, Marketing, Sales, and Customer Success, ensuring strategy alignment and unified execution

Product Marketing Director

Account Executive

• Own and control the sales process for Visier’s flagship enterprise product within a new prospect territory.
• Develop and implement innovative pipeline growth activities across different verticals within a defined territory.
• Effectively research prospects, address financial and budgetary blockers, and offer creative solutions.
• Apply enterprise sales skills to navigate complex buying processes and drive deals forward.
• Partner and collaborate with internal stakeholders throughout the sales process to contribute to a high-performance sales team.