E-Solutions

General Counsel

• Negotiating, formulating, and executing on growth-impacting deals of varying complexity, including with some of the largest customer and partner organizations around the world
• Partner with cross-functional teams, including Privacy, Finance, HR, Marketing, and Governance, Risk and Compliance, to harmonize risk tolerance, manage compliance expectations, and set a pro-growth directive bound by appropriate safeguards
• Serve in an expert role in relation to Visier’s customer contract negotiations and expanding vendor and partner portfolio through various initiatives targeted at optimizing and accelerating Visier’s growth
• Support research and product expansion initiatives
• Counsel on general corporate business matters, including employment relations across Visier’s global workforce
• Assist in Visier’s global expansion efforts, as Visier looks to move beyond its core North American operations
• Operate with relative autonomy as a trusted partner and advisor

Legal Counsel

Support Engineer

• Collaborate with our customers to transform their business problems into customizations within our product.
• Communicate with internal team members and key stakeholders, applying technical leadership and expertise to ensure customer needs are met
• Act as a product expert (technical and functional) for Visier’s SaaS product and services, both internally and externally
• Provide quality and timely support to customers per the severity of the issue and the contractual Service Level Agreement (SLA)
• Work with enterprise, partners, and OEM customers to anticipate, identify and respond to issues they experience with Visier’s solutions, and address customers’ technical concerns and requests.
• Monitor all cases in our ticketing system and ensure timely resolution and closure of these cases
• Respond to and resolve alerts received from our monitoring tool in a timely manner
• Create knowledge-based articles and documentation to support other support team members and customers
• Coordinate Customer Service functions to diagnose, troubleshoot and solve our clients' technical issues in a timely and professional manner
• Work with our Professional Services, Customer Success, Development and Product Management teams to help communicate customer needs and urgency
• Be part of our on-call rotation and be available to work evening, weekend, and holiday shifts when needed

Legal Counsel

Technical Support Analyst I