Process Analyst, IT Support

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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Tech Stack

iOSMacOS

About the role

  • Point of contact at the IT Walk-in Center at the Munich site for IT inquiries and incidents
  • Support for additional Walk-in Centers and occasional travel to other sites
  • Interface between external service providers, internal product teams and employees
  • Handling of incidents and service requests and occasional maintenance of IT equipment
  • Identification and delivery of practical training for IT end users

Requirements

  • Several years of experience in IT support
  • Broad IT knowledge and a hands-on mentality
  • Experience with common workplace technologies (Windows 11, macOS, iOS)
  • Strong communication skills and a service-oriented attitude
  • Solid understanding of processes and opportunities for optimization
Benefits
  • Hybrid working: in-office collaboration and focused work-from-home days
  • 30 days of vacation per year plus Christmas Eve and New Year’s Eve off
  • Corporate fitness program
  • Mobility solutions: car and bike leasing options and a subsidized Germany-wide public transport ticket
  • Company pension plan and a comprehensive insurance package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportincident handlingservice request managementmaintenance of IT equipmenttraining delivery
Soft Skills
communication skillsservice-oriented attitudehands-on mentalityprocess optimization