Process Analyst, IT Support

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Hannover • Germany

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Tech Stack

iOSMacOS

About the role

  • Point of contact at the IT Walk-in Center in Hanover or Hamburg for IT inquiries and incidents
  • Support for additional Walk-in Centers and occasional travel to other locations
  • Act as a liaison between external service providers, internal product teams, and employees
  • Identify and escalate opportunities for process improvements
  • Collaborate with the IT team to optimize products
  • Handle incidents and service requests
  • Design and deliver practical training for IT end users

Requirements

  • Several years of experience in IT support
  • Structured, goal-oriented working style
  • Broad IT knowledge and a hands-on mentality
  • Experience with standard workplace technologies (Windows 11, macOS, iOS)
  • Strong communication skills and service-oriented mindset
  • Solid understanding of processes with the ability to identify and implement optimization potential
  • Team player with enthusiasm for new technologies
  • Fluent German and English skills
Benefits
  • Hybrid working model: in-office collaboration and focused work from home
  • Up to 20 days per year in workation mode
  • 30 days of annual leave plus Christmas Eve and New Year’s Eve off
  • Option to exchange salary for extra vacation days or a sabbatical
  • Corporate fitness program
  • Mobility solutions: car and bike leasing options, subsidized Deutschlandticket
  • Company pension plan and comprehensive insurance package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportprocess improvementincident managementservice request handlingtraining designWindows 11macOSiOS
Soft Skills
communication skillsservice-oriented mindsetstructured working stylegoal-orientedteam playerenthusiasm for new technologies