DYOPATH

Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow‑up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self‑directed learning
• Participate in special projects as assigned

Service Desk Level 1 Analyst

Security Engineer

• Lead DYOPATH’s Cybersecurity Operations & Platform Delivery organization.
• Shape cybersecurity strategy and technology direction for DYOPATH and its clients.
• Guide incident response strategy and capabilities.
• Advise executives and business leaders on cybersecurity risk.
• Evaluate emerging cybersecurity technologies.
• Partner with sales on strategic opportunities and support client conversations.
• Evolve the DYOGUARD service portfolio and future cybersecurity offerings.
• Build roadmaps and secure stakeholder buy-in.
• Lead through ambiguity and drive accountability.
• Influence technical teams, operational leaders, sales, account management, and executives.
• Improve cybersecurity operations, platform strategy, vendor partnerships, service evolution, and client trust.
• Develop teams, improve operations, and lead cybersecurity growth initiatives.

Director, Cybersecurity Operations – Platform Delivery

Network Operations

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
• Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
• Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
• Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
• Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
• Collaborate with project and engineering teams to support implementation and integration of new technologies.
• Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
• Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

Service Desk Level 1 Analyst

Director, Cybersecurity Operations – Platform Delivery

SNOC Engineer II