Service Desk Level 1 Analyst

DYOPATH

Service desk analyst providing remote first-level IT support for DYOPATH. Troubleshooting user devices, software, networks, and ticketed requests across Mexico.

Posted 8/20/2026full-timeRemote • 🇲🇽 MexicoJunior💰 MX$17,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including proficiency in Microsoft Office, Windows Operating Systems, and basic network troubleshooting. Possesses excellent customer service skills and problem-solving abilities to effectively assist users and resolve technical issues.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsMicrosoft Office ProficiencyBasic Network TroubleshootingRelevant Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork TroubleshootingProblem-SolvingAnalytical AbilitiesTicketing System Management

Soft Skills

Customer ServiceTeam CollaborationTask PrioritizationIndependent Work

Tools & Technologies

Microsoft OfficeWindows Operating SystemsService Desk Software

Certifications & Qualifications

HDI Support Center AnalystITIL FoundationMicrosoft 365 Certified: FundamentalsCompTIA A+

Industry Keywords

Technical Support RoleService Desk EnvironmentFirst-Level Support

About the role

Key responsibilities & impact

Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self‑directed learning
Participate in special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
1–2 years of experience in a technical support role, preferably in a service desk environment
Strong customer service skills with the ability to explain technical information to non‑technical users
Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
Ability to work independently and as part of a team
Excellent problem‑solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Relevant certifications such as HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals, or CompTIA A+ are relevant or may be pursued

Benefits

Comp & perks

Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations - 12 days after the first year
Anniversary Bonus - 10 days of base salary
Vacation Premium – 40% first year
Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair
250 pesos monthly stipend for internet and electricity
Certifications and career paths
Collaborative, upbeat environment where achievements are celebrated