SNOC Engineer II

DYOPATH

Join DYOPATH as SNOC Engineer II to troubleshoot security and infrastructure incidents. Role involves incident management, technical support, and mentoring in a remote environment in Mexico.

Posted 7/8/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-Level💰 MX$38,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, troubleshooting complex security and network issues, and supporting compliance initiatives aligned with frameworks such as CMMC, SOC 2, and ISO 27001. Proven ability to mentor team members and enhance operational documentation while driving process improvements for reliability and service quality.

Highest-signal resume keywords

Incident ManagementSecurity OperationsRoot Cause AnalysisNetwork TroubleshootingCompliance Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Response ProcessesCyber Threat AnalysisWindows AdministrationLinux AdministrationNetworking ProtocolsSIEM PlatformsAlert Management SystemsTechnical DocumentationOperational ProceduresProcess Improvement

Soft Skills

Analytical SkillsEffective CommunicationCollaborationTime ManagementMentoring

Tools & Technologies

FirewallsVPNsRoutersSwitchesMonitoring Tools

Industry Keywords

SOCNOCIT SupportInfrastructure OperationsManaged Services Provider

Tech Stack

Tools & technologies

CloudCyber SecurityFirewallsLinux

About the role

Key responsibilities & impact

Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
Collaborate with project and engineering teams to support implementation and integration of new technologies.
Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

Requirements

What you’ll need

Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience.
2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement.
Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
Experience administering and troubleshooting Windows and/or Linux environments.
Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
Strong troubleshooting and analytical skills with the ability to independently resolve technical issues.
Effective written and verbal communication skills, including incident documentation and technical reporting.
Ability to prioritize and manage multiple activities in a fast-paced operational environment.
Collaborative mindset with a commitment to continuous improvement and operational excellence.
Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.

Benefits

Comp & perks

Aguinaldo (25 days – above legal requirement)
Vacation + 25% premium
IMSS + Major medical insurance (family included)
Monthly savings fund + pantry vouchers
Transportation assistance
Quarterly performance bonus opportunities
Paid life events leave (parental, marriage, bereavement)