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Tech Stack
Tools & technologiesCloudCyber SecurityFirewallsLinux
About the role
Key responsibilities & impact- Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
- Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
- Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
- Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
- Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
- Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
- Collaborate with project and engineering teams to support implementation and integration of new technologies.
- Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
- Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.
Requirements
What you’ll need- Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience.
- 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
- Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement.
- Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
- Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
- Experience administering and troubleshooting Windows and/or Linux environments.
- Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
- Strong troubleshooting and analytical skills with the ability to independently resolve technical issues.
- Effective written and verbal communication skills, including incident documentation and technical reporting.
- Ability to prioritize and manage multiple activities in a fast-paced operational environment.
- Collaborative mindset with a commitment to continuous improvement and operational excellence.
- Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.
Benefits
Comp & perks- Aguinaldo (25 days – above legal requirement)
- Vacation + 25% premium
- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Transportation assistance
- Quarterly performance bonus opportunities
- Paid life events leave (parental, marriage, bereavement)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident Response ProcessesCyber Threat AnalysisWindows AdministrationLinux AdministrationNetworking ProtocolsSIEM PlatformsAlert Management SystemsTechnical DocumentationOperational ProceduresProcess Improvement
Soft Skills
Analytical SkillsEffective CommunicationCollaborationTime ManagementMentoring