Dynacare

Customer Support

• Assist healthcare providers to ensure orders are complete and processed promptly
• Support healthcare providers and insurance clients with special requirements, including authorizations, physician fees, and report delivery
• Maintain high-quality client interactions by asking effective questions, obtaining provider cooperation, and professionally advocating for prompt completion
• Respond to inbound calls, emails, and priority messages from insurers, healthcare providers, clients, and advisors
• Review and validate orders to ensure all documentation, authorizations, and payment details are complete for timely report production
• Perform follow-up communications to obtain updates, identify delays, and engage records release staff to expedite report delivery
• Accurately document all client, facility, and call details, including contact names and outcomes
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurers, healthcare providers, and physicians
• Other duties as required

Client Support Representative

• Assist healthcare providers to ensure orders are completed accurately and processed promptly.
• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
• Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
• Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
• Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
• Accurately document all customer, facility, and call details, including contact names and outcomes.
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
• Additional duties as assigned