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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service within healthcare settings, ensuring accurate order processing and effective communication with providers and insurance customers. Bilingual capabilities in French and English enhance customer interactions and support compliance with industry standards.
Highest-signal resume keywords
Bilingual (French/English)Customer Service ExperienceStrong Verbal And Written CommunicationProficient In MS OfficeMedical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryOrder ValidationDocumentation ReviewReport ProductionResearch Skills
Soft Skills
Problem SolvingMultitaskingPrioritizationDetail-OrientedCustomer-Focused
Certifications & Qualifications
Secondary School Diploma
Industry Keywords
Healthcare ProvidersInsurance CarriersStandard Operating Procedures (SOPs)Contact CentreTimely Report Delivery
About the role
Key responsibilities & impact- Assist healthcare providers to ensure orders are completed accurately and processed promptly.
- Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
- Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
- Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
- Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
- Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
- Accurately document all customer, facility, and call details, including contact names and outcomes.
- Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
- Additional duties as assigned
Requirements
What you’ll need- Secondary School Diploma
- Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
- Minimum 1 year of customer service experience in a contact centre or industry experience
- Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
- Customer-focused problem solver with strong verbal and written communication abilities
- Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
- Results-driven and resourceful, with strong research and information-gathering skills
- Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
- Medical terminology - asset
Benefits
Comp & perks- Access to a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all