Client Support Representative

Dynacare

Client Support Representative at Dynacare coordinating medical report collection and processing for insurance solutions. Providing customer support and ensuring compliance in a remote role.

Posted 7/8/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing client interactions and adhering to compliance standards while ensuring timely processing of healthcare orders.

Highest-signal resume keywords

Bilingual (French/English)Customer Service ExperienceStrong Problem-Solving SkillsProficient in MS OfficeMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOrder ValidationDocumentation ReviewReport ProductionFollow-Up Communication

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitaskingDetail-OrientedOrganizational Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare ProvidersInsurance ClientsStandard Operating Procedures (SOPs)Client InteractionsContact Center

About the role

Key responsibilities & impact

Assist healthcare providers to ensure orders are complete and processed promptly
Support healthcare providers and insurance clients with special requirements, including authorizations, physician fees, and report delivery
Maintain high-quality client interactions by asking effective questions, obtaining provider cooperation, and professionally advocating for prompt completion
Respond to inbound calls, emails, and priority messages from insurers, healthcare providers, clients, and advisors
Review and validate orders to ensure all documentation, authorizations, and payment details are complete for timely report production
Perform follow-up communications to obtain updates, identify delays, and engage records release staff to expedite report delivery
Accurately document all client, facility, and call details, including contact names and outcomes
Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurers, healthcare providers, and physicians
Other duties as required

Requirements

What you’ll need

High school diploma
Bilingual (French/English) is mandatory for QC; considered an asset for the rest of Canada
Minimum of 1 year of customer service experience in a contact center or relevant industry experience
Ability to demonstrate strong sense of urgency, multitasking, and prioritization skills in fast-paced environments
Customer-focused with strong problem-solving and verbal and written communication skills
Highly organized, detail-oriented, and capable of delivering accurate, timely results in team environments
Results-driven and resourceful, with strong research and information-gathering skills
Proficient in MS Office and data entry, with strong phone etiquette and the ability to adapt to new systems
Medical terminology - asset

Benefits

Comp & perks

Access to a health and wellness program that supports you and your loved ones
Opportunities for internal growth and development within a dynamic, successful company
Invest in your future with RRSP matching benefits and an employee share purchase plan
Collaborative, diverse work environment that prioritizes dignity and respect for all