Heavy Duty Truck Mechanical/Electrical Service Consultant
DXC Technology
full-time
Posted on:
Location Type: Hybrid
Location: Troy • Missouri • United States
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About the role
- Provide diagnostic information over the phone in a clear and concise manner
- Troubleshoot truck component failures mechanically and electrically
- Provide customer service and problem resolution
- Maintain customer database and documentation
Requirements
- Exceptional customer service skills
- Troubleshooting over the phone and via email
- Computer proficient
- Great typing skills and detail oriented
- Medium/heavy duty truck component knowledge
- Strong mechanical and/or electrical knowledge
- Strong spatial relationship skills
- Understand mechanical operations and failure analysis
- Strong background in electrical troubleshooting
- Strong understanding of wiring schematics
- Practical application experience in automotive work
- ASE Automotive and Heavy Truck certifications preferred
- Working mechanical knowledge of Class 7 and 8 trucks
Benefits
- Overtime is available is available in this position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingmechanical knowledgeelectrical knowledgefailure analysiselectrical troubleshootingwiring schematicsautomotive workmedium duty truck component knowledgeheavy duty truck component knowledgemechanical operations
Soft Skills
customer serviceproblem resolutiondetail orientedstrong spatial relationship skillsclear communicationconcise communication
Certifications
ASE Automotive certificationASE Heavy Truck certification