ServiceNow Technical Project Manager
DXC Technology
full-time
Posted on:
Location Type: Hybrid
Location: Louisiana • Missouri • United States
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Tech Stack
About the role
- Own and Drive Specific Initiatives: Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds)
- Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria
- Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver
- Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders
- Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect
- Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform
- Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate
- Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
- Translate technical complexity into clear status updates and implications for non-technical stakeholders
- Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early
- Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans
- Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing
- Build strong working relationships with technical leaders
- Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
- Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums
- Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors
- Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks
- Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems
- Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment
- Build trust through follow-through, technical credibility, and honest communication
- Operate effectively in environments where requirements evolve, priorities shift, and the 'right answer' isn't always clear
- Adapt project plans quickly as new information emerges, technologies change, or business priorities shift
- Make pragmatic decisions with incomplete information, using judgment to balance speed with quality
- Help teams maintain focus and momentum even when the path forward isn't perfectly defined
- Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement
- Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization
- Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
- Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers.
Requirements
- 7+ years of technical project management experience in software development, AI/ML, or technology consulting environments
- Demonstrated ability to lead complex projects involving cross-functional technical teams, ambiguous requirements, and evolving priorities
- Strong technical acumen—ability to understand software architecture, APIs, data flows, and integration patterns without necessarily being a developer
- Proven track record delivering results in fast-paced, innovation-driven environments where change is constant
- Excellent collaboration skills—ability to work peer-to-peer with senior technical leaders and influence without direct authority
- Project management expertise with various methodologies (Agile, Scrum, Kanban, Waterfall) and the judgment to apply the right approach
- Outstanding communication skills—can explain technical concepts clearly and tailor messages for different audiences
- ServiceNow platform knowledge or experience with enterprise workflow automation preferred
- PMP, CSA & 1-2 ServiceNow CIS Certifications required and/or completed within 120 days
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical project managementsoftware developmentAI/MLsoftware architectureAPIsdata flowsintegration patternsAgileScrumKanban
Soft Skills
collaborationinfluence without authoritycommunicationdecision-makingrisk managementstakeholder managementadaptabilityproblem-solvingtrust-buildingcontinuous improvement
Certifications
PMPCSAServiceNow CIS