DWF

Team Manager – Corporate Claims

DWF

full-time

Posted on:

Location Type: Hybrid

Location: Leeds • United Kingdom

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About the role

  • Lead and manage the team on a day‑to‑day basis, including workload allocation, capability and licence oversight, coaching, regular 1:1s, appraisals, and absence management.
  • Provide technical supervision and expert guidance across casualty and motor caseloads.
  • Build and maintain effective relationships with corporate clients and key stakeholders.
  • Oversee end‑to‑end claims handling from notification through to resolution.
  • Work collaboratively with insurers, counsel, and internal teams to progress claims efficiently.
  • Maintain accurate records and electronic files, ensuring full KPI/SLA compliance.
  • Support root cause analysis and continuous improvement initiatives.
  • Monitor volumes, live hire, portal performance, and retention.

Requirements

  • Proven experience in claims management, preferably in motor or casualty.
  • Strong understanding of insurance principles and regulatory frameworks.
  • Excellent communication and negotiation skills.
  • Ability to manage multiple priorities and deliver under pressure.
  • Proficiency in claims management systems and Microsoft Office Suite.
  • Experience with bordereaux reporting and insurer liaison (desirable).
  • Familiarity with internal claims handling for law firms or corporate entities (desirable).
Benefits
  • We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
  • We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
  • We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
  • If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementbordereaux reportinginsurance principlesregulatory frameworks
Soft Skills
leadershipcoachingcommunicationnegotiationtime managementprioritizationrelationship building