Senior Solutions Engineer
Arpio
AWSAzureCloudDNSKubernetes
Solutions Consultant
Dutchie
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $77,000 - $103,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide exceptional post-sale support to Mid-Market and Enterprise customers, including troubleshooting and advising on technical use cases involving Dutchie’s API and SDK.
- Serve as a trusted advisor to technology partners, supporting their integration and implementation questions.
- Conduct customer trainings and workshops (on-site and virtual) to maximize product adoption and technical understanding.
- Collaborate with customers to design Standard Operating Procedures (SOPs) aligned to workflows and industry best practices.
- Identify and implement creative, technically sound solutions to address complex customer challenges.
- Provide foundational SEO guidance to help customers improve discoverability and digital performance.
- Stay up-to-date with Dutchie’s product features, updates, and roadmap; act as an internal and external subject matter expert.
- Collect and share customer and partner insights to help shape product direction.
- Influence product improvements as part of internal SME groups and ensure alignment with Customer Success and Sales teams.
- Up to 20% travel for on-site customer engagements.
Requirements
- Bachelor’s degree or equivalent experience.
- Technical aptitude with demonstrated ability to learn and support APIs, SDKs, and software integrations.
- Fundamental knowledge of SEO best practices and digital optimization.
- Experience in a similar role at a technology or software company, ideally within SaaS or e-commerce.
- Strong understanding of the cannabis industry and regulatory environment (preferred).
- Excellent communication, presentation, and relationship-building skills.
- Creative problem-solving mindset and ability to translate complex technical concepts for non-technical audiences.
- Self-motivated, collaborative, and comfortable working independently.
- Willingness to travel up to 15%.
Benefits
- Full medical benefits including dental and vision plans to ensure you always have the best care.
- Equity packages in the form of stock options to all employees.
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APISDKSEOsoftware integrationsdigital optimization
Soft skills
communicationpresentationrelationship-buildingcreative problem-solvingself-motivatedcollaborative
Certifications
Bachelor’s degree
