Dutchie

Manager

• Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
• Automation &amp; Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest "human time-sucks." Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
• Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
• Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
• Data &amp; Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
• Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

Senior Manager, Workforce Management

Customer Success Manager

• Strategic Account Ownership: Drive long-term adoption and revenue growth for a portfolio of enterprise-level dispensaries, crafting engagement strategies that align with their specific business goals.
• Operational Consultation: Leverage a deep understanding of dispensary workflows to provide high-level recommendations, optimizing the platform to solve complex logistical and retail challenges.
• Revenue & Expansion Management: Proactively identify and execute account expansion and cross-sell opportunities across the full suite of our technologies to maximize partner ROI.
• Product Advocacy & Feedback Loop: Serve as the "Voice of the Customer" by synthesizing feedback into actionable trends for our Product and UX teams, directly influencing the future of our software.
• Executive Business Reviews: Conduct high-impact Quarterly Business Reviews (QBRs) using data-driven insights to demonstrate value, identify growth levers, and address performance gaps.
• Risk Mitigation: Consistently assess account health metrics to proactively identify churn risks and implement "save" strategies before challenges escalate.
• Cross-Functional Collaboration: Partner with Implementations to ensure seamless onboarding and work with internal teams to continuously refine our customer-facing processes.
• Marketing & Conversion Strategy: Consult with partners on web presence optimization, promotional strategies, and marketing best practices to drive maximum consumer conversion.

Enterprise Customer Success Manager

Recruitment

• Own full-cycle recruiting for GTM (Sales, Account Management, RevOps, Support, Implementation) and G&A (Accounting, Finance, People) roles.
• Manage high-volume pipelines efficiently, delivering quality hires for scaled roles with multiple open seats.
• Partner with hiring managers and executives to define hiring needs, shape interview processes, and deliver a world-class candidate experience.
• Develop creative sourcing strategies to reach and engage diverse talent pools in competitive business landscapes.
• Use data and market insights to influence hiring decisions and improve efficiency.
• Contribute to process improvements, system hygiene, and recruiting best practices.
• Act as a brand ambassador for Dutchie, sharing our story authentically with the market.

Recruiter, GTM, G&A

Accounting Manager

• Manage the monthly, quarterly, and annual financial close process, ensuring timely and accurate results in accordance with U.S. GAAP.
• Maintain the chart of accounts and ensure proper classification of all financial transactions.
• Review general ledger journal entries, including accruals, prepaid expenses, fixed assets, cash, and inventory.
• Prepare all general ledger journal entries for capitalized software, debt, and equity.
• Perform comprehensive balance sheet reconciliations, ensuring proper support and resolution of variances.
• Oversee the accounts payable function, ensuring timely and accurate invoice processing and vendor payments.
• Prepare all technical accounting assessments and memos.
• Assist in the preparation of internal financial statements and management reports.
• Coordinate with external auditors on year-end financial statement audits by providing requested documentation and explanations.
• Develop, document, and maintain strong internal controls over accounting processes and systems.
• Identify and implement process and system enhancements, including AI-driven optimizations, to drive efficiencies and ensure the accuracy of the monthly close and daily accounting operations.
• Manage corporate credit card programs and expense reporting system, ensuring compliance with company policies.
• Serve as a key point of contact for financial system maintenance and improvements (e.g., ERP administration and potential future implementations, integration with other systems).
• Provide financial support for operational teams, including budget-to-actual variance analysis for departmental expenses.
• Handle ad hoc accounting projects and analysis as required by senior leadership.

Full-stack Engineer

• Contribute to POS domain features including user management, login/SSO/SAML/SCIM functionality, and settings & configuration pages within the POS application
• Own and improve POS platform infrastructure — including ArgoCD deployment manifests, Pulumi IaC management across production and pre-prod environments
• Maintain, upgrade, and evolve core shared libraries, frameworks, and system components — ensuring the POS codebase stays current, secure, and performant as the system scales
• Define and champion engineering standards, patterns, and best practices across the POS domain — providing guidance and documentation that enables other teams to build consistently on the platform
• Support and improve the POS release process — including release candidate management, GitHub CI pipelines, release monitoring, and LaunchDarkly flag lifecycle automation
• Design, build, and maintain internal tools that support customer onboarding activities and day-to-day platform operations
• Participate in on-call rotation and incident response — triaging issues, participating in post-mortems, and driving reliability improvements
• Identify and eliminate toil through automation, tooling improvements, and scalable processes
• Mentor and grow junior engineers and contribute to a strong engineering culture on the team
• Collaborate with Product Support Engineering, Implementation, Product, and Engineering teams to deliver a reliable, predictable platform

Senior Software Engineer, Point of Sale

Frontend Engineer

• Develop mission-critical consumer flows for new features, as well as experimenting on old ones
• Partner with product and design to scope and plan work appropriately. We don’t always have the time to take the ideal route, so being able to collaborate cross-functionally and create flexible execution plans is often key
• Mentoring other engineers to unlock their potential, helping them grow their skills to meet the evolving needs of Dutchie’s customers

Senior Manager, Workforce Management

Enterprise Customer Success Manager

Recruiter, GTM, G&A

Accounting Manager

Senior Software Engineer, Point of Sale

Staff Software Engineer, Front-End