Dutchie

Customer Success Manager

• Support Account Managers by partnering closely to align on account strategy, renewals, and growth opportunities, while Account Managers retain account ownership.
• Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health—not technical support issues.
• Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
• Act as a technical resource, able to source information, solution answers, and guide customers through best practices and product capabilities.
• Coordinate with Product, Support, Sales, and Implementation teams to ensure customer needs are addressed and no client goes unanswered.
• Contribute to process improvements and team initiatives to enhance the customer experience for the SMB & Mid Market segment.
• Meet or exceed key performance indicators (KPIs) related to churn risk management, account health, and retention.

Customer Success Manager, SMB & Mid Market

Frontend Engineer

• Develop mission-critical consumer flows for new features, as well as experimenting on old ones
• Partner with product and design to scope and plan work appropriately. We don’t always have the time to take the ideal route, so being able to collaborate cross-functionally and create flexible execution plans is often key
• Mentoring other engineers to unlock their potential, helping them grow their skills to meet the evolving needs of Dutchie’s customers

Senior Software Engineer, Front-End

Product Manager

• Develop, sell, and execute a roadmap of innovative bank payment experiences across all digital ordering channels to truly revolutionize the way consumers pay for cannabis orders.
• Maximize the value of loyalty by integrating sign-up and redemption flows directly into the checkout experience.
• Conduct in-depth user research and analysis to identify friction points and opportunities for improvement in the checkout process.
• Be the single-threaded owner for key performance indicators (KPIs) related to checkout conversion, payments share of wallet, average order value, and logged-in shopping rate.
• Collaborate closely with design, engineering, marketing, and data teams to implement and iterate on checkout features and enhancements.
• Work cross functionally with product and design teams across the Dutchie suite to optimize the in-store and online shopping experience.
• Be the subject matter expert on industry trends and best practices in e-commerce and payments to inform product strategy.

Senior Product Manager – Digital Growth

• Define the Consumer E-commerce Standard: Own the vision for the holistic consumer-facing e-commerce technology, ensuring customers can build best-in-class shopping experiences across all ordering channels.
• Enable E-commerce Flexibility & Customization: Transform the core web product into a composable, highly flexible platform that allows B2B clients (dispensaries) to customize the appearance, merchandising, and content of their digital storefronts without engineering support.
• Optimize Kiosk Shopping Experience: Define and deliver a best-in-class Kiosk product that is reliable, intuitive, and highly effective for in-store ordering, driving both efficiency and revenue for our partners.
• Elevate the Branded Mobile App: Own the strategy and roadmap for the customer-facing Branded Mobile App, ensuring it offers a personalized, sticky, and high-performance shopping channel that maximizes retention.
• Establish Technical Excellence: Ensure the foundational e-commerce platform incorporates modern technical best practices, including best-in-class SEO, web performance, and reliable web hosting architecture.
• Up-Level Product Team Expertise: Actively mentor and share deep technical and design expertise across the Digital Shopping Product Team, establishing best practices in UX/visual design, web technology, and B2B product development.
• Drive Platform Modernization: Lead the product vision to decouple and modularize the e-commerce front-end, enabling dynamic customization capabilities for our B2B customers.
• Channel Ownership: Act as the single-threaded owner for E-commerce Customization, Kiosk, and the Branded Mobile App, defining KPIs, roadmaps, and feature priorities for all three areas.
• Technical Strategy: Partner deeply with engineering on technical decisions related to web architecture, data integration (e.g., CRMs), SEO implementation, and scalability, translating complex technical concepts into business outcomes.
• Design and UX Leadership: Collaborate intensely with design teams to ensure a consistent, beautiful, and highly intuitive user experience across all digital channels (web, mobile, kiosk).
• Consumer Insight & Validation: Design and execute a continuous loop of user research, A/B testing, and direct user feedback mechanisms to validate hypotheses and rapidly optimize shopping flows for conversion and usability.

Senior Product Manager – Digital Commerce Platform

Full-stack Engineer

• Lead the design and implementation of scalable, reliable, and performant pricing and discounts systems.
• Establish best practices and frameworks for backend development, ensuring performance, accuracy, and maintainability.
• Mentor and collaborate with team members, fostering growth and innovation in both technical and business domain knowledge.
• Architect and build robust pricing calculation engines, discount logic, and tax computation systems using C# .NET.
• Design and optimize complex business rules, algorithms, and workflows for pricing scenarios.
• Develop high-performance APIs to support real-time pricing and discount calculations under high-volume transactional loads.
• Build intuitive user interfaces using React for configuring pricing rules, discounts, and promotions.
• Create responsive, performant UI components for pricing management and visualization.
• Design efficient database schemas in MS SQL Server and PostgreSQL to support pricing data models.
• Optimize complex queries and stored procedures for pricing calculations, ensuring data integrity and consistency.
• Implement effective caching and performance optimization strategies.
• Build and maintain seamless integrations with other systems (e.g., inventory, orders, payments).
• Partner with product managers, designers, and stakeholders to translate business requirements into technical solutions.
• Work with Ruby-based systems where necessary for integration touchpoints.
• Implement comprehensive testing strategies to ensure pricing accuracy and system reliability.
• Design systems that scale to support growing transaction volumes and business complexity.
• Stay ahead of industry trends and drive technical decisions that balance business needs, technical excellence, and delivery timelines.

Staff Software Engineer, Pricing and Discounts

Platform Engineer

• Own and evolve our EKS infrastructure, ensuring reliability, security, and scalability across multiple clusters
• Drive standardization of multi-cluster application deployment patterns and best practices
• Serve as subject matter expert for cloud infrastructure, providing technical leadership and guidance across engineering teams
• Educate and mentor engineers on Kubernetes, AWS, and cloud-native technologies
• Design and implement infrastructure solutions that balance performance, cost, and security
• Collaborate cross-functionally with development teams to optimize application deployment and operations
• Build and maintain infrastructure as code using modern tooling to ensure reproducible, version-controlled infrastructure
• Implement security best practices across our cloud environment, including network policies, IAM configurations, and compliance requirements

Senior Software Engineer, Platform Infrastructure

Ecommerce

• Lead a high-performing engineering team through effective hiring, coaching, mentoring, feedback, and career development.
• Collaborate closely with stakeholders to ensure timely and sustainable delivery of technical solutions aligned with business requirements.
• Communicate progress, risks, expectations, timelines, milestones, and other key project metrics to team members and C-level executives
• Advocate for and implement engineering best practices and guide technical strategy for short-term and long-term plans
• Cultivate a healthy engineering culture that promotes teamwork and growth.

Engineering Manager – Ecommerce Shopping

• Lead the vision for developer experience: Partner with engineering leadership and product teams to identify pain points and opportunities in our software development lifecycle. You’ll champion initiatives that make development easier, safer, and more enjoyable for everyone.
• Architect and build developer tools: Design, implement, and maintain internal tooling that automates repetitive tasks and streamlines workflows, from local development to production.
• Enhance our CI/CD pipelines: Evolve our continuous integration and deployment processes to be more robust, efficient, and scalable. This includes improving build times, enhancing deployment safety, and optimizing our testing workflows.
• Manage Kubernetes infrastructure: Contribute to the design and operation of our Kubernetes environments (EKS). You’ll work on everything from cluster configuration to observability and cost optimization, ensuring a stable and reliable foundation for our applications.
• AWS infrastructure: Manage AWS resources with infrastructure as code (IaC) using tools such as Pulumi and/or Terraform.
• Optimize networking and edge services: Work with technologies like Cloudflare and various ingress solutions to improve application performance, security, and reliability at the edge.

Senior Software Engineer – DX and Platform Infrastructure

Solutions Engineer

• Provide exceptional post-sale support to Mid-Market and Enterprise customers, including troubleshooting and advising on technical use cases involving Dutchie’s API and SDK.
• Serve as a trusted advisor to technology partners, supporting their integration and implementation questions.
• Conduct customer trainings and workshops (on-site and virtual) to maximize product adoption and technical understanding.
• Collaborate with customers to design Standard Operating Procedures (SOPs) aligned to workflows and industry best practices.
• Identify and implement creative, technically sound solutions to address complex customer challenges.
• Provide foundational SEO guidance to help customers improve discoverability and digital performance.
• Stay up-to-date with Dutchie’s product features, updates, and roadmap; act as an internal and external subject matter expert.
• Collect and share customer and partner insights to help shape product direction.
• Influence product improvements as part of internal SME groups and ensure alignment with Customer Success and Sales teams.
• Up to 20% travel for on-site customer engagements.

Solutions Consultant

Account Executive

• Build and nurture a strong sales pipeline.
• Conduct compelling online and in-person demos.
• Develop and execute a strategic plan for your territory to meet monthly, quarterly, and annual revenue targets.
• Maintain up-to-date and accurate customer and deal information in Salesforce for precise territory management and reporting.
• Collaborate with various teams to ensure seamless transitions and timely launches.
• Embody Dutchie’s values: It's All About The Customer, “We” Not “I”, Focus On Outcomes, Get There Fast, Embrace Different Perspectives, Get Shit Done, and Be Direct, with Empathy, Utilize First Principles.
• Become an expert on the California Cannabis market

Product Marketing

• Own a product portfolio and define product positioning and voice
• Translate product capabilities into compelling value propositions to drive adoption
• Develop clear, differentiated product messaging that resonates with retailers and brands
• Build case studies and customer success stories showcasing product impact
• Manage Dutchie’s competitive intelligence knowledge base and monitor competitors and industry trends
• Package competitive and win/loss insights into materials that influence product roadmaps, sales plays, and executive decisions
• Create and manage enablement materials including pitch decks, battlecards, one-pagers, FAQs, and training sessions
• Build content and resources that support the customer journey from awareness through adoption
• Partner with sales, product, sales enablement, and marketing teams to ensure consistent delivery of Dutchie’s value story

Product Marketing Manager

• Architect and develop mission-critical features for the traceability/compliance platform using C# (.NET), React, and SQL Server
• Design and build scalable services for integrating with Traceability systems in various markets (e.g., METRC, BioTrack)
• Build automated purchase limit enforcement systems, ID verification and validation workflows, and comprehensive purchase and inventory tracking
• Seamlessly integrate with state traceability platforms and external APIs
• Partner with product, design, engineering, and frontline teams to scope and plan work and deliver customer-focused solutions
• Mentor other engineers and contribute to their growth and skills development
• Take part in core architectural decisions to build the foundation of the platform
• Develop mission-critical consumer flows for new features and experiment on existing flows

Senior Software Engineer, Traceability

Analyst

• Support Dutchie’s ACH Digital Payment Product, Pay by Bank, assisting in fraud management and ACH operations
• Review and complete manual fraud review queues, scrutinizing transactions for suspicious or unauthorized activity
• Monitor and review transactions to identify and mitigate fraud risks
• Respond to ACH exceptions and document each case for audits and compliance
• Respond to consumer and dispensary support requests related to Dutchie’s ACH program
• Process documents received from banks and financial institutions and maintain records for audits
• Ensure ACH processes meet service level standards, regulatory compliance, and audit soundness
• Stay informed on NACHA rules and other ACH-related regulations