Dutchie

Ecommerce

• Lead a high-performing engineering team through effective hiring, coaching, mentoring, feedback, and career development.
• Collaborate closely with stakeholders to ensure timely and sustainable delivery of technical solutions aligned with business requirements.
• Communicate progress, risks, expectations, timelines, milestones, and other key project metrics to team members and C-level executives
• Advocate for and implement engineering best practices and guide technical strategy for short-term and long-term plans
• Cultivate a healthy engineering culture that promotes teamwork and growth.

Engineering Manager – Ecommerce Shopping

Platform Engineer

• Lead the vision for developer experience: Partner with engineering leadership and product teams to identify pain points and opportunities in our software development lifecycle. You’ll champion initiatives that make development easier, safer, and more enjoyable for everyone.
• Architect and build developer tools: Design, implement, and maintain internal tooling that automates repetitive tasks and streamlines workflows, from local development to production.
• Enhance our CI/CD pipelines: Evolve our continuous integration and deployment processes to be more robust, efficient, and scalable. This includes improving build times, enhancing deployment safety, and optimizing our testing workflows.
• Manage Kubernetes infrastructure: Contribute to the design and operation of our Kubernetes environments (EKS). You’ll work on everything from cluster configuration to observability and cost optimization, ensuring a stable and reliable foundation for our applications.
• AWS infrastructure: Manage AWS resources with infrastructure as code (IaC) using tools such as Pulumi and/or Terraform.
• Optimize networking and edge services: Work with technologies like Cloudflare and various ingress solutions to improve application performance, security, and reliability at the edge.

Senior Software Engineer – DX and Platform Infrastructure

Solutions Engineer

• Provide exceptional post-sale support to Mid-Market and Enterprise customers, including troubleshooting and advising on technical use cases involving Dutchie’s API and SDK.
• Serve as a trusted advisor to technology partners, supporting their integration and implementation questions.
• Conduct customer trainings and workshops (on-site and virtual) to maximize product adoption and technical understanding.
• Collaborate with customers to design Standard Operating Procedures (SOPs) aligned to workflows and industry best practices.
• Identify and implement creative, technically sound solutions to address complex customer challenges.
• Provide foundational SEO guidance to help customers improve discoverability and digital performance.
• Stay up-to-date with Dutchie’s product features, updates, and roadmap; act as an internal and external subject matter expert.
• Collect and share customer and partner insights to help shape product direction.
• Influence product improvements as part of internal SME groups and ensure alignment with Customer Success and Sales teams.
• Up to 20% travel for on-site customer engagements.

Solutions Consultant

Account Executive

• Build and nurture a strong sales pipeline.
• Conduct compelling online and in-person demos.
• Develop and execute a strategic plan for your territory to meet monthly, quarterly, and annual revenue targets.
• Maintain up-to-date and accurate customer and deal information in Salesforce for precise territory management and reporting.
• Collaborate with various teams to ensure seamless transitions and timely launches.
• Embody Dutchie’s values: It's All About The Customer, “We” Not “I”, Focus On Outcomes, Get There Fast, Embrace Different Perspectives, Get Shit Done, and Be Direct, with Empathy, Utilize First Principles.
• Become an expert on the California Cannabis market

Product Marketing

• Own a product portfolio and define product positioning and voice
• Translate product capabilities into compelling value propositions to drive adoption
• Develop clear, differentiated product messaging that resonates with retailers and brands
• Build case studies and customer success stories showcasing product impact
• Manage Dutchie’s competitive intelligence knowledge base and monitor competitors and industry trends
• Package competitive and win/loss insights into materials that influence product roadmaps, sales plays, and executive decisions
• Create and manage enablement materials including pitch decks, battlecards, one-pagers, FAQs, and training sessions
• Build content and resources that support the customer journey from awareness through adoption
• Partner with sales, product, sales enablement, and marketing teams to ensure consistent delivery of Dutchie’s value story

Product Marketing Manager

Full-stack Engineer

• Architect and develop mission-critical features for the traceability/compliance platform using C# (.NET), React, and SQL Server
• Design and build scalable services for integrating with Traceability systems in various markets (e.g., METRC, BioTrack)
• Build automated purchase limit enforcement systems, ID verification and validation workflows, and comprehensive purchase and inventory tracking
• Seamlessly integrate with state traceability platforms and external APIs
• Partner with product, design, engineering, and frontline teams to scope and plan work and deliver customer-focused solutions
• Mentor other engineers and contribute to their growth and skills development
• Take part in core architectural decisions to build the foundation of the platform
• Develop mission-critical consumer flows for new features and experiment on existing flows

Senior Software Engineer, Traceability

Analyst

• Support Dutchie’s ACH Digital Payment Product, Pay by Bank, assisting in fraud management and ACH operations
• Review and complete manual fraud review queues, scrutinizing transactions for suspicious or unauthorized activity
• Monitor and review transactions to identify and mitigate fraud risks
• Respond to ACH exceptions and document each case for audits and compliance
• Respond to consumer and dispensary support requests related to Dutchie’s ACH program
• Process documents received from banks and financial institutions and maintain records for audits
• Ensure ACH processes meet service level standards, regulatory compliance, and audit soundness
• Stay informed on NACHA rules and other ACH-related regulations