Dutchie

Account Executive

• Build and nurture a strong sales pipeline.
• Conduct compelling online and in-person demos.
• Develop and execute a strategic plan for your territory to meet monthly, quarterly, and annual revenue targets.
• Maintain up-to-date and accurate customer and deal information in Salesforce for precise territory management and reporting.
• Collaborate with various teams to ensure seamless transitions and timely launches.
• Embody Dutchie's values: It's All About The Customer, "We" Not "I", Focus On Outcomes, Get There Fast, Embrace Different Perspectives, Get Shit Done, and Be Direct, with Empathy, Utilize First Principles.
• Become an expert on the California cannabis market.

Full-stack Engineer

• Make real improvements to enterprise-grade retail software at scale
• Set technical direction — make the architecture calls that shape how systems evolve, and align teams behind them
• Work with stakeholders to scope, sharpen, and stress-test customer-facing features
• Get in front of customers to learn how they work and where it hurts, then turn that into better products
• Partner across the org on unified solutions for problems that span teams
• Mentor other engineers — everyone had help to get here, reinforce your own skills by helping others grow theirs
• Help the team plan, estimate, and de-risk big work by breaking it down and sequencing it well
• Set the bar for engineering judgment, code quality, and craft

Staff Engineer

• Drive Solutions: Take full responsibility for the lifecycle of your code, from design and development to testing and deployment.
• Customer-Centric Building: Partner with product managers and get in front of customers to understand their pain points and turn those insights into delightful product experiences.
• Agentic Development: Lean into agentic workflows to amplify your judgment, speed up implementation, and maintain a high quality bar.
• Collaborate and Mentor: Work within a high-performing team to tackle shared platform problems while coaching others on how to get the most out of AI tooling.
• Continuous Improvement: Constantly seek ways to refine our engineering culture, values, and processes to ensure we never settle for "good enough".
• Operational Excellence: Participate in on-call rotations and lead incident responses, using advanced tools for logging, monitoring, and debugging to ensure system reliability.

Software Engineer

Analyst

• Develop data-driven prospect briefs identifying high-potential brand targets based on market share, category penetration, and competitive positioning
• Build budget recommendations and media plans grounded in historical performance benchmarks and retailer-level data
• Create compelling pitch materials, including performance projections and ROI scenarios, to support the sales team in new business presentations
• Own the end-to-end production of monthly performance narratives for brand clients, translating raw ad data into clear, strategic stories for client review meetings
• Conduct quarterly deep-dive analyses evaluating campaign health, incrementality, share of voice, and consumer behavior trends
• Frame insights around business outcomes—connecting ad spend to ROAS, new buyer acquisition, market dollar share, and conversion rate improvements
• Design and maintain client-facing dashboards and internal reporting tools using visualization platforms such as Hex or Looker
• Develop reusable templates and automated workflows to streamline monthly and quarterly reporting cycles
• Ensure data accuracy and consistency across all deliverables through rigorous QA processes
• Serve as the analytical voice in client meetings, confidently presenting findings and fielding data questions from brand stakeholders
• Provide strategic recommendations for new campaign launches, budget reallocations, and placement optimizations based on performance data
• Quantify the cost of inaction—translate ad spend pauses or reductions into measurable performance impact to reinforce the value of sustained investment
• Work closely with Sales, Ad Operations, and Product teams to align on priorities, surface data needs, and communicate insights across the organization
• Participate in product testing for new ad placements, targeting features, and platform capabilities, providing structured feedback grounded in performance data
• Support ad hoc analytical requests from the sales team with quick, accurate turnarounds.

Brands Analyst

Financial Planning and Analysis

• Own portions of the annual operating plan, quarterly forecasts, and long-range financial planning process.
• Develop financial models that improve visibility into company performance and future investment decisions.
• Analyze monthly results, identify business drivers, and communicate actionable insights to leadership.
• Partner closely with Accounting to ensure accurate reporting and alignment between actuals, forecasts, and KPIs.
• Improve and automate planning workflows using AI, modern financial tooling, and scalable processes.
• Identify opportunities to eliminate manual reporting through automation and self-service analytics.
• Help evolve executive reporting and dashboards that improve decision-making across the organization.
• Support board materials, leadership presentations, and strategic planning initiatives.
• Collaborate across R&D, G&A, and Operations to understand business performance and financial impact.
• Become a trusted finance partner capable of simplifying complex business questions into clear financial recommendations.
• Help establish consistent planning disciplines as Dutchie continues to scale.

Senior Financial Planning & Analysis Analyst

Customer Support

• Handle inbound contacts via email, phone, and live chat across POS, ecommerce, payments, loyalty, hardware, and integrations
• Troubleshoot complex platform issues: back office configuration, register transactions, receipt reconciliation, menu sync failures, discount and pricing issues
• Support hardware setup and troubleshooting across registers, printers, barcode scanners, cash drawers, scales, and computers
• De-escalate high-urgency situations, dispensary customers are often mid-shift, and the stakes are real
• Know when to escalate to a higher level or move to a call or Zoom rather than continuing to trade messages
• Triage Pay by Bank issues: bank linking, funding delays, authorization errors, returns, and suspected fraud
• Support basic METRC and compliance workflows: package tags, manifest generation, transfer workflows
• Escalate compliance-adjacent issues to Tier 2 with complete documentation
• Assist with inventory receiving, package creation, inventory room management, and audit workflows
• Support catalog management, label configuration, and pricing updates
• Validate integration setup, triage syncing issues, and process API key requests
• Work alongside AI-assisted support tooling as a daily part of how you triage, troubleshoot, and route issues — not as a workaround, but as the workflow
• Support customers using Dutchie’s AI-native products and agentic platform modules that are actively expanding
• Bring genuine curiosity: experiment with new tools as they roll out, flag gaps when you find them, and contribute to how the tooling improves
• Contribute to internal documentation when you resolve something that wasn’t written down. Every gap you close makes the whole team faster
• Write complete ticket documentation on every contact: issue reported, steps taken, outcome, and next steps
• Apply the 20-minute rule: if meaningful progress toward resolution hasn’t been made, escalate with full context
• Apply correct classifications, tags, and macros before closing or escalating

Product Support Specialist

Manager

• Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
• Automation &amp; Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest "human time-sucks." Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
• Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
• Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
• Data &amp; Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
• Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

Senior Manager, Workforce Management

Customer Success Manager

• Strategic Account Ownership: Drive long-term adoption and revenue growth for a portfolio of enterprise-level dispensaries, crafting engagement strategies that align with their specific business goals.
• Operational Consultation: Leverage a deep understanding of dispensary workflows to provide high-level recommendations, optimizing the platform to solve complex logistical and retail challenges.
• Revenue & Expansion Management: Proactively identify and execute account expansion and cross-sell opportunities across the full suite of our technologies to maximize partner ROI.
• Product Advocacy & Feedback Loop: Serve as the "Voice of the Customer" by synthesizing feedback into actionable trends for our Product and UX teams, directly influencing the future of our software.
• Executive Business Reviews: Conduct high-impact Quarterly Business Reviews (QBRs) using data-driven insights to demonstrate value, identify growth levers, and address performance gaps.
• Risk Mitigation: Consistently assess account health metrics to proactively identify churn risks and implement "save" strategies before challenges escalate.
• Cross-Functional Collaboration: Partner with Implementations to ensure seamless onboarding and work with internal teams to continuously refine our customer-facing processes.
• Marketing & Conversion Strategy: Consult with partners on web presence optimization, promotional strategies, and marketing best practices to drive maximum consumer conversion.