Dutch Business Network

Principal Product Manager, Member Experience

Dutch Business Network

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $170,000 - $190,000 per year

Job Level

Lead

Tech Stack

Swift

About the role

  • ABOUT US: Dutch is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits.
  • We’re the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers – offering real relief and convenience for pets and their families.
  • Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care.
  • THE ROLE: We're looking for a Principal Product Manager to own and evolve the full member experience at Dutch—from vet consultations to product purchases and account management. You’ll be responsible for creating a seamless, high-converting journey that keeps our members engaged and supported throughout their time with us. You’ll lead the strategy and execution for key parts of our business—call scheduling and messaging flows, shopping and checkout experiences, and member account functionality. You’ll also shape our future mobile app and play a critical role in how we use data to drive retention and product insights.
  • This role is perfect for a seasoned product leader who thrives in fast-paced, mission-driven environments and knows how to turn customer insights into high-impact product decisions. If this sounds of interest to you, we’d love to hear from you!

Requirements

  • Minimum 5–10 years of product management experience, including time as a senior IC, group PM, or principal PM.
  • Experience leading end-to-end purchase funnels—from product detail pages through cart and checkout—ideally in Shopify or a similar platform.
  • Background in improving conversion rates and understanding what drives them.
  • Familiarity with membership or subscription-based eCommerce
  • Curiosity and data-savvy mindset—comfortable running your own queries and working with analysts to structure the data you need.
  • Ability to thrive in cross-functional environments, and know how to build consensus across design, engineering, operations, and execs.
  • Being a self-starter who’s comfortable with ambiguity, proactive about making decisions, and clear in communicating your rationale.
  • Ability to iterate quickly—you’re always thinking about the next A/B test, and you have experience running and analyzing experiments.
  • Passion for user research and regularly speak to customers to guide roadmap and improve product-market fit.
  • Bonus Points For:
  • Being a pet parent or animal lover (our team includes quite a few!)
  • Experience in telehealth, startups, or the pet industry