Dungarvin

Manager

• Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
• Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
• Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
• Translate data insights into clear, actionable recommendations for QA teams and leadership.
• Develop and maintain standardized QA documentation, toolkits, and resources to support consistent quality practices.
• Participate in quality audit activities including preparation, readiness checks, and post-audit reviews.
• Support the implementation of corrective and preventive action plans to address audit findings and quality gaps.
• Provide onboarding, training, and ongoing coaching to strengthen QA team capabilities and performance.
• Build strong partnerships with state leadership and QA teams to align quality initiatives across multiple locations.
• Identify opportunities to streamline processes, standardize best practices, and drive continuous quality improvement across programs.

National Quality Improvement Manager