Duncan & Ross Consulting

ServiceNow Developer

Duncan & Ross Consulting

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇸🇦 Saudi Arabia

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Design, develop, and customize ServiceNow applications and modules.
  • Configure and develop workflows, business rules, client scripts, UI policies, UI actions, and Script Includes.
  • Develop and maintain ServiceNow integrations using REST, SOAP, and MID Server.
  • Customize ServiceNow forms, fields, tables, and CMDB structures.
  • Support implementation and enhancement of ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, SecOps, or CSM.
  • Perform platform upgrades, patching, and version testing.
  • Troubleshoot and resolve application issues and performance problems.
  • Collaborate with business analysts, architects, and stakeholders to gather and analyze requirements.
  • Ensure adherence to ServiceNow best practices and development standards.
  • Prepare technical documentation and support knowledge transfer activities.
  • Provide post-implementation support and continuous improvements.

Requirements

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 3+ years of hands-on ServiceNow development experience.
  • Strong experience with JavaScript, Glide API, and ServiceNow scripting.
  • Proven experience with ServiceNow workflows, Flow Designer, and Automation.
  • Hands-on experience with integrations (REST/SOAP APIs).
  • Good understanding of ITIL processes and service management concepts.
  • Experience working in Agile/Scrum environments.
  • Strong problem-solving and communication skills.
  • Preferred Qualifications ServiceNow CSA, CAD, or CIS certifications.
  • Experience with ServiceNow Performance Analytics and Reporting.
  • Exposure to ServiceNow Discovery, Service Mapping, or Event Management.
  • Experience in managed services or large enterprise environments.
  • Knowledge of CMDB data models and best practices.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptGlide APIServiceNow scriptingREST APIsSOAP APIsServiceNow workflowsFlow DesignerAutomationCMDB data models
Soft skills
problem-solvingcommunicationcollaboration
Certifications
ServiceNow CSAServiceNow CADServiceNow CIS