Duncan & Ross Consulting

ServiceNow

• Design, develop, and customize ServiceNow applications and modules.
• Configure and develop workflows, business rules, client scripts, UI policies, UI actions, and Script Includes.
• Develop and maintain ServiceNow integrations using REST, SOAP, and MID Server.
• Customize ServiceNow forms, fields, tables, and CMDB structures.
• Support implementation and enhancement of ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, SecOps, or CSM.
• Perform platform upgrades, patching, and version testing.
• Troubleshoot and resolve application issues and performance problems.
• Collaborate with business analysts, architects, and stakeholders to gather and analyze requirements.
• Ensure adherence to ServiceNow best practices and development standards.
• Prepare technical documentation and support knowledge transfer activities.
• Provide post-implementation support and continuous improvements.

ServiceNow Developer