Duke Careers

Account Executive

• Record and generate revenue by gathering and processing information that impacts the patient revenue process
• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction
• Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data.

Patient Account Associate – Denials, Billing and Registration

• Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Initiate and develop relationships with customers to gather and process information or resolve issues.
• Operate general office equipment and generate letters, spreadsheets, and data entries.
• Work independently while being accountable for individual work activities.

Patient Account Associate – Special Programs, Vendors

Product Marketing

• Responsible for highly complex and specialized manufacturing of cellular products for clinical use
• Support the daily operation of the CCBB facility to ensure compliance with applicable regulations
• Perform duties as dictated by standard operating procedures (SOPs)
• Utilize a biological safety cabinet and employ aseptic technique
• Operate instrumentation needed for cell manufacturing and complete batch record documentation
• Maintain responsibility and donor confidentiality
• Collaborate with lab manager and other technicians for compliance
• Maintain orderly lab spaces and participate in lab inspections
• Record and inform of inventory needs and maintain laboratory equipment
• Follow laboratory safety and infection control procedures
• Complete assigned training and required competency assessments

GMP Manufacturing Technician

Medical Billing and Coding

• Coordinate/review the work of subordinate employees and assist with the training and continuing education programs.
• Code medical records utilizing ICD-10-CM, ICD-10-PCS, and/or CPT-4 coding conventions.
• Review the medical record to ensure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges.
• Abstract information from medical records following established methods and procedures.
• Review the complex (problematic coding that needs research and reference checking) medical records and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM, ICD-10-PCS and/or CPT coding conventions.
• Ensure quality and quantity of work performed through regular audits.
• Assist with research, development and presentation of continuing education programs on areas of specialization.
• Sequence the diagnoses and procedures using coding guidelines.
• Ensure DRG/APC assignment is accurate.
• Consult with and educate physicians on coding practices and conventions in order to provide detailed coding information.
• Communicate with nursing and ancillary services personnel for needed documentation for accurate coding.
• Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques through participation in continuing education programs to effectively apply coding guidelines to inpatient and outpatient diagnoses and procedures.
• Maintain a thorough understanding of medical record practices, standards, regulations, Joint Commission on Accreditation of Health Organizations (JCAHO), Health Care/Finance Administration (HCFA), Medical Review of North Carolina (MRNC) etc.
• Assist with special projects as required.
• Perform other related duties incidental to the work described herein.

Medical Records Coder II – Inpatient

Clinical Research

• Participates in or lead day-to-day operations of clinical research studies
• Performs a variety of duties involved in the collection, compilation, documentation, and analysis of clinical research data
• May oversee the work of junior staff and train or mentor others in clinical research tasks

Clinical Research Coordinator – Psychiatry, Behavioral Medicine

Counselor

• assist the team in implementing admissions processes
• coordinate logistics for on-campus and off-campus programs
• participate in phone and e-mail campaigns
• research new sources of leads for recruitment
• ensure relevant practices in admissions processes

Admissions Counselor

Manager

• Independently manage complex grants and contracts portfolio
• Coordinate and/or perform pre-award and/or post-award activities for a unit
• Ensure all applications meet agency and university guidelines and published time tables and deadlines
• Ensure proposals are entered and routed in a timely manner for further review
• Manage and reconcile budgets including developing budget projections
• Advise PI on administrative requirements in preparing proposal submissions
• Monitor compliance with agency and University regulations regarding submission

Grants and Contracts Manager

Administration

• This position will be located within the School of Medicine Shared Research Administration Resource Group and will play an active role in working with specifically identified departments to manage their portfolio of grants and contracts.
• Pre-award activities include assisting departmental faculty/PI in the development, preparation, and submission of grant and contract proposals.
• Ensure all applications and contracts meet agency and university guidelines and published time tables and deadlines.
• Ensure proposals are entered and routed in a timely manner for further review.
• Post-award activities include detailed reconciliation of assigned project budgets, preparing complex budget reports, preparing adjustments and corrections in assigned project budgets for further review and approval in order to meet project goals and federal requirements.
• This position is responsible for managing and overseeing an assigned portfolio of complex grants and contracts using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills.

Grants and Contracts Administrator – Basic Sciences

Analyst

• Develop, deploy, train, and support Maestro Care EHR across ambulatory workflows.
• Perform management and support for Maestro Care EHR users.
• Advise and assist with educational issues, including cross-training team members.
• Participate in daily on-call rotations to provide production support and manage errors.

Application Analyst – Ambulatory Solutions, Level 2

Backend Engineer

• Gather, analyze, and implement requirements for storage services to implement customer-facing solutions
• Design, build and test storage SAN, Object, and NAS storage solutions, ensuring performance, security, and availability of data within the specified time ranges of the projects
• Provide close collaboration with customers of storage services, providing skilled guidance and solutions to using virtualization and network solutions.
• Provide training/mentoring to other teams on storage technologies to enhance DHTS’ capability to support its services.
• Participate in technical discussions within team as well as with other groups associated with assigned projects, demonstrating subject matter expertise.
• Seek out expertise, knowledge, and resources to develop solutions to problems and work with DHTS cross-functional teams to implement.

Storage Engineer, Level 2

• Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.
• Engage customers within an identified population.
• Ensure effective quality care management and compliance according to policies and procedures.
• Monitor, support, and engage both staff and additional management in related opportunities.
• Complete routine audits for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers.
• Participate in hiring/firing process of staff across care management.
• Develop and maintain positive relationships with customers internal and external to Duke Health System.

Population Health Care Manager – Team Lead

Software Engineer

• Support strategic communications initiatives that promote the school’s research, faculty expertise, student achievements, and community impact.
• Contribute to storytelling efforts that align with institutional priorities and enhance the school’s visibility.
• Help support and elevate communications platforms including Instagram, LinkedIn, Facebook, YouTube, and web-based news features.
• Assist the team with creation and dissemination of content, which may include social media posts, short-form video content, event promotion, graphics, and visual assets.
• Review past projects to provide recommendations for visual content strategy focused on increasing engagement and boosting views.

Communications & Marketing Intern

Product Adoption Specialist

• Develop and implement adoption strategies and tactics into a comprehensive plan including initiatives and measures of success with quarterly milestone reporting intervals.
• Collaborate with project teams, product owners, and operational leaders to understand upcoming technology changes and define adoption goals, timelines, and success metrics.
• Assess user needs, current workflows, and potential barriers to adoption.
• Design and develop clear technology adoption materials including job aids, FAQs, how-to guides, and intranet content.
• Deliver engaging training through instructor-led sessions, virtual sessions, e-learning modules, micro-learning, and recorded content.
• Develop and deliver user presentations and technology demonstrations for varied audiences.
• Utilize Microsoft 365, Teams, SharePoint, OneDrive, and Power Platform tools to design, deliver, and track adoption initiatives.
• Translate complex technical concepts, including AI-powered features, into user-friendly workflows and training materials.
• Produce video-based learning materials using screen capture, narration, and video editing tools.
• Monitor adoption metrics, analyze feedback, and implement reinforcement strategies.
• Provide coaching to super users and champions and support sustained adoption.

Application Analyst – Technology Adoption Specialist

• manage assigned projects and financial project portfolios using independent judgment and discretion
• build and maintain close collaborative working relationships with the Principal Investigators (PIs) and key study personnel
• manage and oversee an assigned portfolio of complex grants and contracts
• pre-award activities include support for clinical research, including trials
• post-award activities include detailed reconciliation of project budgets

Grants & Contracts Administrator – Clinical Research Administration, Finance

• Responsible for recruiting and/or retaining subjects and running study visits according to protocol
• Data management and cleaning
• Regulatory submissions