Duke Careers

Customer Support

• Act as the primary internal gatekeeper for our Payer Relations Escalation Submission Site from our internal stakeholders.
• Review submissions for accurate documentation so analysts can properly work on the case.
• Send requests for additional information when necessary.
• Manage the group email box making sure communications reach the payer relations analyst.
• Track all escalations submitted through the press site making sure the right documentation is received to follow up on requests.
• Research payer policies for updates to make sure any new or emerging changes for commercial and federal payers.
• Take notes during meetings making sure all takeaways are documented.
• Develop spreadsheets for proper documentation for any research or escalations that come up.

Customer Service Associate – Payor Relations

Therapist

• Provide psychosocial assessments of patients and families.
• Formulate, develop, and implement a comprehensive psychosocial treatment plan.
• Screen, identify, diagnose using DSM nomenclature, treat and manage mental health and/or substance use problems in patients.
• Provide consultative services to health care team members.
• Maintain records in accordance with departmental, hospital and/or health system policies.

Behavioral Health Therapist

Operations

• Manage and coordinate patient care and personnel needs in a DUHS Clinic
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities
• Manage multi-specialty nursing services delivered within a specific clinic
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs
• Promote education for patients, patient families and the community
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources
• Identify clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific clinic
• Cultivate exemplary customer service throughout the organization
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives
• Manage specific clinic in absence of Health Care Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members and patients.

Nurse Manager, Operations – Offsite Oncology Clinics

Analyst

• Represent and communicate the value, status, and roadmap of assigned product(s) across DUHS.
• Maintain and prioritize product backlog and issue logs, ensuring timely resolution and alignment with DSO and DUHS goals.
• Coordinate with vendors and internal teams; manage SLAs, contract requirements, testing, and implementation.
• Provide clear, concise written and verbal communication and distill stakeholder needs into actionable components.
• Monitor success metrics, identify trends, and recommend improvements to enhance program effectiveness and value.
• Maintain product documentation, change management plans, communication plans, and readiness planning.
• Other duties as assigned.

IT Analyst – Digital Strategy

• Provide professional medical family therapy services to patients and families
• Develop and implement treatment plans that encompass mental health and physical health
• Conduct one-on-one, couple, family, and group therapy sessions
• Collaborate with medical team and supervise therapy interns
• Maintain detailed medical records and provide appropriate referrals

Medical Family Therapist

Translator

• Performs Spanish interpretation, translation and Medical escort services to assist non-English speaking patients.
• Face to face interpretation for medical appointments.
• Phone/ video interpretation.
• Translation of documentation for providers/clinicians.
• Participate as a neutral party in the role as conduit of information.
• Ensure accurate communication regarding outpatient services, hospitalization, and related information.
• Maintain confidentiality of all assignment-related information.
• Provide interpreter services accurately without interjecting personal opinions.

Medical Interpreter, Spanish, Pediatrics, Part Time

Human Resources

• Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to University and Health System personnel.
• Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate.
• Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs.
• Perform benefits administration activities to support 'core' transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits.
• Identify communication and operational issues arising during day to day administration activities / contact with customers and propose solutions to the Human Resource Information Center (HRIC) Manager and the Benefits Administration and Communications Manager as appropriate.
• Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives.
• Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date.
• Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required.
• Make recommendations for process improvements to continuously improve efficiency and customer service.
• Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed.
• Primarily supports voluntary benefits such as life and disability insurance and Kiel program.

Benefits Specialist

Counselor

• Ensure all insurance requirements met prior patients' arrival
• Analyze insurance coverage and benefits for service to ensure timely reimbursement
• Admit, register and preregister patients with accurate data
• Resolve insurance claim rejections/denials expediently

Financial Counselor

Vice President

• Lead the highly critical recruitment function across Duke University Health System, designed to strategically attract, hire, and retain top talent.
• Develop, drive, and execute on talent acquisition strategies across all of DUHS.
• Serve as the primary advisor to senior leadership on talent acquisition initiatives.
• Build high-trust partnerships with management and internal customers.
• Partner, onboard, and assimilate new hires.
• Develop key strategies to retain key talent.

Assistant VP – New Talent Strategies

• Serve as a leader for the Department of Pharmacy
• Manage and coordinate employees within a work unit
• Assist in recruiting and onboarding staff in the work unit
• Establish and maintain relationships with key leaders in specialty areas
• Oversee operations of the main Duke Specialty Pharmacy within the Cancer Center
• Onboard and train all staff, students, and residents
• Primary transplant discharge coordinator overseeing discharges
• Ensure workflows are operating efficiently
• Work with the operations manager for regulatory and accreditation compliance
• Consult for day-to-day HR resolution

Pharmacy Operations Coordinator

Director

• Execute a patient-centered approach to increase philanthropic support, visibility, and importance among the Duke Health patient population.
• Establish a digital-first fundraising strategy for acquiring grateful patients.
• Oversee the development and implementation of print and digital communications in coordination with internal partners and external vendors.
• Generate solicitation content for mail, email, text, websites, and social media channels.
• Encourage strategic use of donor and patient stories in all communications.
• Coordinate with gift officers to facilitate outreach to grateful patients based on responses through the digital platform.
• Assist departmental leadership in determining feasibility and funding strategies for new and ongoing programs.
• Plan and establish goals to align with the direction and overall objectives.
• Enhance grateful patient acquisition through personalized and consistent outreach.

Assistant Director, Digital Acquisition

Program Manager

• Provide administrative direction to and project management for the strategic engagement program in Duke Campaigns
• Manage university-wide campaign programming strategy
• Serve as the primary point of contact for campaign program planners across the university and Duke Health
• Prepare and maintain reports on campaign programming impact, reach, and engagement metrics
• Collaborate with Marketing, Communications, and Stewardship (MCS) to support promotion of campaign programming
• Develop tools and resources to support campaign program planners
• Convene university-wide campaign program planners to share best practices
• Manage the campaign donor engagement fund selection process
• Design and implement an assessment plan to evaluate effectiveness of campaign programming
• Manage regional volunteer teams for signature regional campaign events
• Develop and implement post-event engagement plans
• Support campaign engagement activities designed for individuals seeking to get involved in the campaign
• Serve as campaigns team point of contact for staff across AED

Program Director – Strategic Engagement

• Provide on-site operational leadership on a 24-hour basis (including weekends and holidays).
• Act independently to provide crisis management, interpret policy, and make timely decisions impacting patient care.
• Ensure effective communication and collaboration among departments.
• Provide operational oversight throughout the Hospital.
• Serve as the administrative liaison to patients, families, health system employees and external customers.
• Oversee patient care flow and allocate resources effectively.
• Investigate patient/visitor concerns and implement appropriate courses of action.

Operations Administrator

Systems Engineer

• Empower data-driven decision-making across the School of Medicine by turning complex needs into clear, actionable insights
• Translate business needs into technical solutions
• Developing and maintaining dashboards and reports
• Ensuring the integrity and usability of data across clinical, research, and administrative domains
• Collaborate with stakeholders across SOM Finance, Administration, IT, and academic units
• Deliver scalable analytics solutions and promote data governance and literacy

Senior Business Systems Analyst, Data Analytics, Business Intelligence

Administrative Assistant

• Support laboratory manager, pathologists, and pathologist assistant.
• Ordering lab supplies and creating staff schedules.
• Schedule and maintain calendar of appointments and meetings.
• Act as a liaison between the department and external groups.