
Customer Experience Lead – Implementations
DualEntry
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $75,000 - $150,000 per year
Job Level
Tech Stack
About the role
- You’ll own end-to-end ERP implementations and long-term customer relationships
- You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
- You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
- You’ll establish and evolve implementation methodologies, processes, and operational standards
- You’ll challenge the status quo of what world-class ERP customer success looks like
- You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction
Requirements
- 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
- Deep understanding of ERP systems, finance workflows, and implementation best practices
- You’re a customer-service extraordinaire who loves solving complex problems
- You thrive in fast-moving, early-stage environments with high ownership
- Expertise in Accounting, audit, ERP systems, CPA
Benefits
- Equity: $60,000+ USD
- Base Salary: $75,000 – $150,000 USD
- Contract type: B2B
- Remote-first team - the fastest team you will have ever worked with
- Time Off: 15 PTO days + 12 public holidays
- Visa sponsorship option for relocation to NYC within 2 years
- Early-stage role with high autonomy and real long-term upside
- Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
- Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
- Plus, wellness perks and more to make your workday even better!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERP implementationsERP functional consultingfinance workflowsimplementation best practicesaccountingaudit
Soft Skills
customer serviceproblem solvingcollaborationownershipadaptability
Certifications
CPA