DualEntry

Customer Experience Lead – Implementations

DualEntry

full-time

Posted on:

Location Type: Remote

Location: New YorkUnited States

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Salary

💰 $75,000 - $150,000 per year

Job Level

Tech Stack

About the role

  • You’ll own end-to-end ERP implementations and long-term customer relationships
  • You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
  • You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
  • You’ll establish and evolve implementation methodologies, processes, and operational standards
  • You’ll challenge the status quo of what world-class ERP customer success looks like
  • You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Requirements

  • 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
  • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
  • Deep understanding of ERP systems, finance workflows, and implementation best practices
  • You’re a customer-service extraordinaire who loves solving complex problems
  • You thrive in fast-moving, early-stage environments with high ownership
  • Expertise in Accounting, audit, ERP systems, CPA
Benefits
  • Equity: $60,000+ USD
  • Base Salary: $75,000 – $150,000 USD
  • Contract type: B2B
  • Remote-first team - the fastest team you will have ever worked with
  • Time Off: 15 PTO days + 12 public holidays
  • Visa sponsorship option for relocation to NYC within 2 years
  • Early-stage role with high autonomy and real long-term upside
  • Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills
  • Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
  • Plus, wellness perks and more to make your workday even better!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP implementationsERP functional consultingfinance workflowsimplementation best practicesaccountingaudit
Soft Skills
customer serviceproblem solvingcollaborationownershipadaptability
Certifications
CPA