dtH Tiemann GmbH Fenster-Systeme

Customer Support

• Organization of the service department
• Expert assessment of a complaint
• Leading a team of approximately 3 people
• Efficient, customer-focused handling of customer complaints

Customer Service Team Leader – Complaints Focus

Software Engineer

• As a member of the project team, you will play a key role in the implementation and migration of Microsoft Dynamics 365 Business Central.
• You will primarily be responsible for the required AL programming (extensions) as well as related testing and documentation.
• Together with colleagues from various business departments, you will analyze processes and advise on optimal system mapping.
• For special requirements, you will support decision-making and provide recommendations on whether in-house or external solutions/programming are possible or necessary.
• After go-live, you will support all key users and end users with various requests.

IT Inhouse Consultant / Developer – Microsoft Dynamics 365 Business Central

• Verantwortlich für effiziente, kundenorientierte und wirtschaftliche Steuerung der internen Bearbeitung von Kundenbeanstandungen
• Fachkundige Beurteilung von Beanstandungen im Innendienst inkl. Entscheidung zu Genehmigungen, Ablehnungen oder Vereinbarungen von Begutachtungsterminen
• Abwicklung der kaufmännischen Bearbeitung von Beanstandungen (wie z.B. Schriftverkehr oder Lieferantenkommunikation)
• Sicherstellung der laufenden Qualifizierung und Weiterentwicklung des Teams

Customer Service Team Leader – Complaints Focus

IT Inhouse Consultant / Developer – Microsoft Dynamics 365 Business Central

Teamleitung Kundenservice – Schwerpunkt Reklamationen