Customer Service Team Leader – Complaints Focus
dtH Tiemann GmbH Fenster-Systeme
full-time
Posted on:
Location Type: Office
Location: Hille • Germany
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Job Level
About the role
- Organization of the service department
- Expert assessment of a complaint
- Leading a team of approximately 3 people
- Efficient, customer-focused handling of customer complaints
Requirements
- Completed technical vocational training as a carpenter or an equivalent qualification
- Further qualification as a master craftsman in carpentry is an advantage
- Several years of practical experience in installation/processing of PVC/uPVC windows
- Strong commercial/business skills
- Initial experience in supervising/managing staff desirable
Benefits
- Health protection
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installation of PVC windowsprocessing of uPVC windowstechnical vocational trainingmaster craftsman qualification
Soft Skills
team leadershipcustomer-focused handlingefficient complaint managementcommercial skillsbusiness skills