Team Lead, Customer Service – Complaints
dtH Tiemann GmbH Fenster-Systeme
full-time
Posted on:
Location Type: Office
Location: Hille • Germany
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Job Level
About the role
- Organizational responsibility for customer service and complaints
- Expert assessment of complaints, including approvals and rejections
- Commercial processing of complaints
- Training and further development of the team
- Optimization of processes and workflows
Requirements
- Completed technical vocational training as a carpenter or equivalent qualification
- Master craftsman (Meister) qualification in carpentry is an advantage
- Several years of practical experience in installation/assembly and processing of PVC windows
- Strong commercial/business skills
- Initial experience in leading staff desirable
Benefits
- Position includes leadership responsibilities
- Organization of the service department with focus on customer satisfaction and complaints
- Development and advancement of the team
- Process optimization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationassemblyprocessingPVC windows
Soft Skills
customer servicecomplaint assessmentteam trainingprocess optimizationworkflow optimizationleadership
Certifications
technical vocational trainingmaster craftsman qualification