You will provide direct technical assistance to the client's employees within the Tech Café.
You will ensure a smooth experience by delivering first-level support, advice, and guidance for IT-related issues.
You will handle onboarding and offboarding processes, distribute equipment, and intervene in migrations when these cannot be carried out remotely.
Provide first-level technical support for hardware, software, and connectivity issues.
Advise employees on best practices for using IT tools.
Perform initial analysis and resolve incidents before escalating them when necessary.
Assist new employees with setting up their IT environment (accounts, equipment, applications).
Ensure retrieval and management of equipment when employees depart.
Distribute and configure new laptops and peripherals.
Handle replacement and updates of equipment as needed.
Work on data and system migrations when remote execution is not possible.
Ensure business continuity during migration activities.
Maintain a welcoming and professional environment in the Tech Café.
Communicate clearly and ensure prompt resolution of issues.

Requirements

Good knowledge of Windows and macOS environments
Familiarity with common enterprise applications (Microsoft 365, VPN, collaboration tools)
Excellent diagnostic and troubleshooting skills
Strong interpersonal skills and a customer-service mindset
Ability to work independently and manage multiple tasks in a dynamic environment

Benefits

Holiday vouchers
50% reimbursement of public transport
Holiday bonus
Works council benefits (CSE)
Health insurance
Gift vouchers
Meal vouchers
Income protection insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdiagnostic skillstroubleshooting skillshardware supportsoftware supportconnectivity supportdata migrationsystem migrationequipment configurationaccount setup

Soft Skills

interpersonal skillscustomer-service mindsetcommunication skillsindependent worktask managementproblem-solvingprofessionalismadaptabilityteam collaborationattention to detail