You will provide direct technical assistance to the client's employees at the Tech Café.
You will ensure a smooth experience by delivering first-level support, guidance, and assistance for IT issues.
You will handle onboarding and offboarding processes, equipment distribution, and intervene on migrations when these cannot be performed remotely.
User support and guidance
Provide first-level technical support for hardware, software, and connectivity issues.
Advise employees on best practices for using IT tools.
Perform initial analysis and resolve incidents before escalating when necessary.
Assist new employees in setting up their IT environment (accounts, equipment, applications).
Ensure recovery and management of equipment during departures.
Distribute and configure new laptops and peripherals.
Ensure replacement and updates of equipment when necessary.
Intervene on data and system migrations when remote execution is not possible.
Ensure business continuity during migration activities.
Maintain a welcoming and professional environment at the Tech Café.
Communicate clearly and ensure prompt resolution of issues.

Requirements

Good knowledge of Windows and macOS environments
Familiarity with common enterprise applications (Microsoft 365, VPN, collaboration tools)
Excellent diagnostic and troubleshooting skills
Strong interpersonal skills and service-oriented mindset
Ability to work independently and manage multiple tasks in a dynamic environment

Benefits

Health insurance
Meal vouchers
Works council benefits
Holiday vouchers
Gift vouchers
50% reimbursement of public transport
Holiday bonus
Provident fund

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdiagnostic skillstroubleshooting skillshardware supportsoftware supportconnectivity supportequipment distributiondata migrationsystem migrationIT environment setup

Soft Skills

interpersonal skillsservice-oriented mindsetcommunication skillsindependent worktask managementproblem-solvingcustomer serviceprofessionalismadaptabilityteam collaboration